National code: SIT20322

Certificate II in Hospitality

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Overview About this course

Build a fast-paced career in the hospitality industry as a barista, kitchen allrounder and more. Provide excellent quality food and drinks in restaurants and cafes, juggle different tasks and put a smile on customers' faces.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Work in a fast-paced hospitality environment

  • Provide great customer service

  • Take and filling orders

  • Take a safety-first approach at all times

  • Respect cultural diversity on both sides of the counter

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally recognised Certificate II qualification

  • The skills to work in hospitality venues such as cafes, restaurants and more

  • Complete units SITXFSA005 Use hygienic practices for food safety and SITXFSA006 Participate in safe food handling practices, to be eligible for the Food Authority NSW Food Safety Supervisor Certificate - cost of $30

  • A strong pathway to continue your study and enhance your career opportunities

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol now.

Traineeship

  • TAFE NSW also offers the Certificate II in Hospitality as a traineeship. To be eligible to enrol as a trainee you must:

  • Be employed in the hospitality industry as this course is delivered in the workplace

  • Have a signed traineeship contract

  • Thinking about a traineeship? Enquire today.

Completion requirements

During your study you’ll need to provide your teacher with the following evidence:

  • During your study, you will need to meet specific requirements to complete your coursework. Your teacher will let you know when you need to provide evidence of:

    • A valid licence or proof of age card, to demonstrate that you are over 18 years of age
  • This is mandatory for the following electives:

    • Provide responsible service of alcohol (RSA)
    • Provide responsible gambling services (RCG)
  • Students are not required to be 18 years of age to complete the units, however it is recommended that students are no younger than 16 years of age. Students must be 18 years of age to work in licensed areas.

  • For students under 18, or for those with cultural considerations who cannot serve alcohol, alternate electives can be made available to facilitate completion.

  • If you are under 18 years old, or need support in preparation for study, contact us about your options.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Reached at least 17 years of age so you are able to work in the industry serving alcohol at the completion of your course after you turn 18

  • Identified if you have any cultural considerations around serving alcohol as alternate speciality units can be made available to facilitate course completion

  • Good communication skills

  • A helpful and pleasant manner

  • A strong work ethic

  • Access to a computer and the internet

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: food and beverage attendant, espresso coffee machine operator, function attendant, barista and café service.

Licensing

Liquor & Gaming NSW regulates the liquor industry in NSW. They have approved TAFE NSW to deliver this training. At the completion of your course, present your interim RSA/RCG certificates to Service NSW to get your competency card that permits you to work in the industry serving, selling or supplying alcohol. Recognition of NSW RSA and RCG competency in other jurisdictions: Responsible service of alcohol legislative and knowledge requirements differ across borders. Check with the relevant state authority to see if your NSW RSA and RCG competency is recognised.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Certificate II in Hospitality does not have any pre-requisite courses.

Related study 1 Course

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate II in Hospitality qualification, you’ll need to successfully complete 12 units of competency, including 6 core and 6 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Interact with customers SITXCCS011

  • Use hospitality skills effectively SITHIND007

  • Participate in safe work practices SITXWHS005

  • Show social and cultural sensitivity SITXCOM007

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.