Skip to main content
Start quiz
- Go to homepage
- Course areas
- Tourism and Events
- Certificate III in Tourism
Back to:Tourism and Events
Overview
About this course
Start a career in tourism and gain the skills to create memorable travel experiences. Join the dynamic visitor economy and build a broad skill set for a range of customer‑focused roles.
Outcomes
What you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
provide excellent customer service in tourism settings
be culturally aware to enhance customer experiences
research and give advice on Australian destinations
use sustainable practices in tourism
choose the right tourism products and services for each customer
prepare quotes to meet customer needs
use social media to build your professional profile in the tourism industry.
Course outcomes
Learn core skills that prepare you for opportunities in your chosen field.
A nationally recognised qualification at certificate III level.
Confidence to communicate clearly with a range of customers and co-workers.
Skills to provide visitor information and advice on Australian destinations.
Customer service and sales skills valuable across many roles and industries.
A strong foundation to start your career or continue further study in tourism and wider visitor economy.
Suitability
Is this course right for you?
Entry requirements
This course requires evidence of previous experience or study before you can enrol.
This course can be completed as part of a traineeship. Enquire today to check the eligibility requirements.
There are no entry requirements for this course. You can enrol now.
Traineeship
You must be employed as a trainee in the industry.
Your Apprenticeship Connect Australia Provider (ACAP) must submit your Training Proposal Plan (TPP).
Visit our apprenticeships and traineeships page for more information.
Completion requirements
During your study you'll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
a passion for tourism and travel
the ability to communicate and work well with others
a desire to work with people and help others
an idea of the area of tourism you would like to work in, such as visitor services, theme parks and attractions, or concierge services.
The following foundation skills:
You can plan your work and try to solve problems on your own.
You can understand documents you see often in everyday life.
You can write short sentences and paragraphs that others can understand.
You can speak clearly and explain your thoughts in a group.
You can do everyday maths like working out prices or reading a timetable.
You can turn on a digital device and follow simple steps.
We tailor our courses to meet local community needs, so some campuses may have extra entry requirements. Check your preferred location for details. Need help preparing? Contact us for support.
Find Your Fit
This simple tool guides you to a suitable course level based on your foundation skills and confidence.
Pathways
Future career and study options
Career pathways
Our graduates go onto roles like: booking agent, visitor information officer, customer service agent, tour coordinator, tour guide, reservations sales agent and sales consultant.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study0 Courses
Begin here to gain experience and confidence in this study area.
The Certificate III in Tourism does not have any pre-requisite courses.
Further study1 Course
Advance your skills to take your career to the next level
Related study5 Courses
Learn core skills that prepare you for opportunities in your chosen field.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Units
Units taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate III in Tourism qualification, you’ll need to successfully complete 15 units of competency, including 4 core and 11 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units - 4
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Source and use information on the tourism and travel industrySITTIND003
Provide service to customersSITXCCS014
Show social and cultural sensitivitySITXCOM007
Participate in safe work practicesSITXWHS005
TAFE NSW services
Facilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs - be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning - an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations - get social with our student community
Study options