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- Certificate IV in Travel and Tourism
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Overview
About this course
Join the dynamic travel and tourism industry. Learn how to create memorable experiences for customers and help make travel smooth and stress free. Graduate with the leadership skills needed for senior roles in this growing industry.
Outcomes
What you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
answer customer questions
prepare quotes and travel plans to meet customer needs
organise travel or tourism services
give advice on places to visit in Australia and overseas
use booking and reservation computer systems
understand and review basic financial information.
Course outcomes
Learn core skills that prepare you for opportunities in your chosen field.
A nationally accredited certificate IV qualification.
A clear pathway to further study in travel and tourism.
Specialist skills to use computerised reservations systems (CRS) and global distribution systems (GDS).
Experience creating travel plans that meet customer needs.
Suitability
Is this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol.
There are no entry requirements for this qualification. You can enrol today.
Completion requirements
During your study you'll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
a sense of curiosity, adventure, and a love for travel
the ability to collaborate effectively with others
a passion for delivering great customer service
language, literacy and numeracy (LLN) skills at a Year 10 high school level.
Note:
TAFE NSW may ask you to complete a language, literacy and numeracy (LLN) skills test. This helps us understand your individual study needs and design an individualised plan that supports your study success and ensures your LLN skills match the demands of the course.
We tailor our courses to meet local community needs, so some campuses may have extra entry requirements. Check your preferred location for details. Need help preparing? Contact us for support.
Find Your Fit
This simple tool guides you to a suitable course level based on your foundation skills and confidence.
Pathways
Future career and study options
Career pathways
Our graduates go onto roles like: tourism marketing coordinator, call centre team leader, tourism marketing and product coordinator, senior retail travel consultant and reservations sales or call centre supervisor.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study2 Courses
Begin here to gain experience and confidence in this study area.
Further study1 Course
Advance your skills to take your career to the next level
Related study5 Courses
Learn core skills that prepare you for opportunities in your chosen field.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Units
Units taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate IV in Travel and Tourism qualification, you’ll need to successfully complete 19 units of competency, including 7 core and 12 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units - 7
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Source and use information on the tourism and travel industrySITTIND003
Enhance customer service experiencesSITXCCS015
Show social and cultural sensitivitySITXCOM007
Manage conflictSITXCOM010
TAFE NSW services
Facilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs - be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning - an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations - get social with our student community
Study options