Acquire the latest knowledge of the financial products and services used within the banking industry. Build your customer service skills and effectively resolve disputes. Harness the principles of professional practice to work as a bank clerk.
Through a mixture of theory and practical course work, learn to:
Implement customer service standards
Apply risk management strategies to own work
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Identify situations requiring complex ethical decision making
Sell financial products and services
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A strong pathway to continue your study and enhance your career opportunities
Practical experience in dealing with customers through simulated scenarios
The ability to follow industry based policies and procedures when providing banking services
Specialist skills to apply ethical decision making in complex situations
Some courses require evidence of previous experience or study before you can enrol
To be prepared for this course, we recommend that you have:
An interest in the banking industry or a career in that sector
Good interpersonal skills and the ability to communicate well with others
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Our graduates go onto roles like: bank clerk, bank product specialist, bank or client service officer, loan processing officer, mobile banker and sales person for banking services.
The units in this course provide you with the RG146 Tier 2 Financial Services accreditation with the Australian Securities and Investments Commission (ASIC). Visit the [ASIC] (https://asic.gov.au/online-services/search-asic-s-registers/asic-s-training-register/asic-s-training-register-search-results/training-registers/rg146-tier-2-financial-services/) to find out more about RG146 (Tier 2) compliance.
Take your study further with other courses offered at TAFE NSW:
The Certificate IV in Banking Services does not have any pre-requisite courses.
The Certificate IV in Banking Services does not have any related courses.
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Courses are made up of a combination of both core and specialty units. In the Certificate IV in Banking Services qualification, you’ll need to successfully complete 0 , including 0 core and 0 speciality units.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Smarthinking - online access to a tutor
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.