National code: FNS42022

Certificate IV in Banking Services

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Overview About this course

Acquire the latest knowledge of the financial products and services used within the banking industry. Build your customer service skills and effectively resolve disputes. Harness the principles of professional practice to work as a bank clerk.

Outcomes What you'll gain

Learning outcomes

Through a mixture of theory and practical course work, learn to:

  • Implement customer service standards

  • Apply risk management strategies to own work

  • Develop and maintain in-depth knowledge of products and services used by an organisation or sector

  • Identify situations requiring complex ethical decision making

  • Sell financial products and services

Course outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A strong pathway to continue your study and enhance your career opportunities

  • Practical experience in dealing with customers through simulated scenarios

  • The ability to follow industry based policies and procedures when providing banking services

  • Specialist skills to apply ethical decision making in complex situations

Suitability Is this course right for you?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • An interest in the banking industry or a career in that sector

  • Good interpersonal skills and the ability to communicate well with others

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future career and study options

Career pathways

Our graduates go onto roles like: bank clerk, bank product specialist, bank or client service officer, loan processing officer, mobile banker and sales person for banking services.


The units in this course provide you with the RG146 Tier 2 Financial Services accreditation with the Australian Securities and Investments Commission (ASIC). Visit the [ASIC] ( to find out more about RG146 (Tier 2) compliance.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Certificate IV in Banking Services does not have any pre-requisite courses.

Further study 1 Course

Advance your skills to take your career to the next level

Related study 0 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

The Certificate IV in Banking Services does not have any related courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate IV in Banking Services qualification, you’ll need to successfully complete 0 , including 0 core and 0 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Conduct work according to professional practices in the financial services industry FNSINC411

  • Apply risk management strategies to own work FNSRSK411

  • Deliver a professional service to customers FNSCUS403

  • Identify and apply complex ethical decision making to workplace situations FNSINC513

TAFE NSW services Facilities and support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Info sessions Want to know more?

There are a total of 2 information sessions planned for this course. They'll take place at different locations across the state.

You can select a delivery option below to see the sessions available. Or you can view all sessions related to Accounting and Finance

Delivery options Find a location to enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.