For domestic students, start your study journey here.

TAFE NSW international policies, procedures and forms

Find the key policies, procedures and forms you may need throughout your time as an international student at TAFE NSW.

Education Services for Overseas Students (ESOS) Framework

The Australian Government wants international students to have a safe, enjoyable and rewarding study experience in Australia. Australia is one of the few countries to enact laws that ensure quality education and consumer protection. These laws are known as the ESOS Framework, including the Education Services for Overseas Students (ESOS) Act 2000 and the National Code 2018.

The ESOS Act requires that all educational institutions that train international students are registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). CRICOS registration guarantees that the course and your study provider meet the standards necessary for overseas students. The TAFE NSW provider code on CRICOS is 00591E and all our programs and courses offered to international students are registered on CRICOS.

If you want to learn more visit the Department of Education and Training – ESOS Legislative Framework.

ESOS Framework

Policies, procedures and forms

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Application and enrolment

Find key procedures and forms for international course application and enrolment. Get credit or Recognition of Prior Learning (RPL) for previous study and understand additional requirements if you’re under 18.

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Enrolment variations

Access procedures and forms for extending or suspending your studies, changing TAFE NSW courses or campuses, transferring to another education provider or withdrawing from your enrolment.

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Course progress, attendance and intervention strategy

Access the policies, procedures and forms related to course progress and attendance, including interventional support strategies if you’re at risk of not meeting your study requirements.

International student policies

These policies apply specifically to international students and reflect the requirements of the ESOS Act 2000 and National Code 2018 which protect your education and welfare in Australia. They help ensure quality education, support and fair treatment during your studies in Australia.

International Student Management Policy

Education Agent Management Policy

Course Progress and Attendance Monitoring for International Students (VET and ELICOS) Policy

TAFE NSW policies

These policies apply to all students, including international students. They support fair and consistent practices across our services and align with national education and training regulations, including the National Code 2018.

The following policies apply to all students:

Student Conduct and Discipline Policy.
Student Critical Incident Policy.
Students with Disabilities Policy.
Recognition Policy.

To view these policies, visit the TAFE NSW domestic policies and procedures web page.

Refund of fees

To apply for a refund of your course fees, complete the Refund of Fee Form. Make sure to read the International Terms and Conditions before submitting your request.

If you're enrolled in a higher education course, you must complete the Withdrawal and Interruption Application Form – Higher Education Courses along with the Refund of Fee Form.

International student appeals

The International Student Appeals Process outlines how international students can appeal decisions affecting their studies. It includes both internal and external appeals, ensuring your concerns are fairly heard as required under the ESOS Act 2000.

TAFE NSW customer complaints

The TAFE NSW Customer Complaints web page explains how you can make a complaint about any TAFE NSW service. We are committed to resolving issues fairly and promptly to improve your experience.