Feedback, compliments and complaints

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    We want to hear from you. All feedback we get from our learners and community partners helps us to improve our services.

    We have an online form you can use to submit your feedback to us. The form has 3 options you can use to tell us what you think: compliments, feedback or complaints.

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    Feedback

    Share your thoughts, opinions, or suggestions about our training, education, or services. It helps us make things better and fix any problems.

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    Compliment

    Share praise, support, or thanks to a person, team, or service and show your appreciation. We’ll share it with the right people and recognise a job well done.

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    Complaint

    Tell us if you are unhappy with our services, systems, buildings or how we handle complaints. We’ll do our best to respond and resolve the issue. We follow rules when handling complaints.

    When not to use the online feedback form

    Do not use the online feedback form for:

    If you’re ready to submit your feedback, compliment or complaint use our form below.

    How to submit feedback and what happens next

    Learn how to submit your feedback using our online form and find out more about our processes.

    Let us know if you need a translator, interpreter, or help to fill in the form. We’re here to help.

    Report serious wrongdoing

    Serious wrongdoing includes things like fraud, corruption, major mismanagement, or a large waste of public funds.

    You can report anonymously. If you do, this might limit our ability to investigate your report.

    To make a complaint of serious wrongdoing:

    You can also contact the Independent Commission Against Corruption (ICAC) NSW. Call them on (02) 8281 5999 or report corruption online.

     

    We’re here to help

    Let us know if you need a translator, interpreter, or help to fill in the online feedback form.

    Call us on 131 601 or submit an enquiry form.