We want to hear from you. All feedback we get from our learners and community partners helps us to improve our services.
We have an online form you can use to submit your feedback to us. The form has 3 options you can use to tell us what you think: compliments, feedback or complaints.
Share your thoughts, opinions, or suggestions about our training, education, or services. It helps us make things better and fix any problems.
Share praise, support, or thanks to a person, team, or service and show your appreciation. We’ll share it with the right people and recognise a job well done.
Tell us if you are unhappy with our services, systems, buildings or how we handle complaints. We’ll do our best to respond and resolve the issue. We follow rules when handling complaints.
Do not use the online feedback form for:
Appeals of academic results, Recognition of Prior Learning (RPL) or other financial outcomes, see Guides, appeals and protections
Requests for compensation, email insuranceclaims@tafensw.edu.au.
Former employees requesting statements of service or previous employment entitlements, email PeopleHub@tafensw.edu.au
If you’re ready to submit your feedback, compliment or complaint use our form below.
Learn how to submit your feedback using our online form and find out more about our processes.
Let us know if you need a translator, interpreter, or help to fill in the form. We’re here to help.
Select ‘Provide feedback’ when you want to share your thoughts, opinions, or suggestions about our training, education, or services.
Use the feedback option when you want to help us improve, but you don’t expect a particular outcome. If you are seeking a specific resolution, use the ‘Make a complaint’ option instead.
We’ll make sure your feedback is recorded and considered. Where possible we’ll use it to help improve our services.
How to provide feedback
Select ‘Provide feedback’ in the online form.
If you provide your contact details in the form:
We value all feedback, and you can submit it anonymously. If you don’t provide your contact details, we won’t be able to follow up with you to better understand your feedback.
Select ‘Give a compliment’ in the online form if you want to share a message of praise, support, or thanks. It can be about a person, team, service or any aspect of your experience with TAFE NSW.
We’ll be sure to share your appreciation with the right people and recognise them for a job well done. Receiving positive feedback helps us know what’s working and helps shape our services.
Giving a compliment
Select ‘Give a compliment’ on the form.
If you provide your contact details, we’ll send you an email confirming we’ve received your submission.
You can submit your compliment anonymously. If you do, we won’t be able to follow up with you.
We’ll share your compliment with any employees or teams you mention. We’ll make sure their good work is recognised more broadly.
Complaints are when you want to tell us you are unhappy with our services, systems, buildings, how we deliver services or how we handle complaints. Complaints are the option to use if you’d like a response and a particular outcome.
When you make a complaint, we’ll listen and treat you with respect. Our process ensures your feedback reaches the best person to address your issue.
There's no fee for making a complaint or requesting an internal review.
We’ll do our best to respond and resolve the issue. We follow rules when handling complaints. Learn more about how we handle complaints in the TAFE NSW Customer Complaint Policy.
Confidentiality
We will treat every complaint with sensitivity. We cannot guarantee confidentiality in all situations. If your complaint is about someone, they have a right to know about any allegations made against them and to respond.
Anonymous complaints
You can submit your complaint anonymously. Not having your personal details may limit the steps we can take to work through issues.
It also means we can't contact you to better understand your situation.
We treat all feedback with fairness and respect. We'll do our best with information provided anonymously.
Making a complaint for someone else
You can appoint someone to make a complaint on your behalf. If you are over 18 you must sign an authority form. We can't discuss the issue with anyone other than you until we have a signed Complaint Authority form.
You’ll need to print and physically sign the form. We cannot accept a typed name without a signature.
You can then upload the signed Authority form in the Complaint and feedback form.
How to make a complaint
If you’re a student, talking with someone who knows your situation first will often lead to a quicker resolution.
If you can't reach a resolution with your teacher, head teacher or Student Services, then you can 'make a complaint' using the online form.
Include as much information as possible about what’s happened. Also let us know if you're hoping for a particular outcome. This will help us resolve your complaint.
If you provide your contact details in the form:
We aim to resolve complaints within 30 calendar days.
We'll update you on the progress of your complaint until we resolve it.
More serious or complex complaints may need more in-depth investigation.
The person reviewing your complaint might request a face-to-face meeting. You can bring a friend or relative for support.
Request an internal review
If you’re not satisfied with the outcome of your complaint, you can request an internal review.
To request a review, reply to the outcome email outlining why you’re requesting a review.
An independent person will then review the original complaint and its outcome.
Request an external review
If the internal review does not resolve the issue, you can seek an external review by contacting agencies like:
External support for education complaints
Serious wrongdoing includes things like fraud, corruption, major mismanagement, or a large waste of public funds.
You can report anonymously. If you do, this might limit our ability to investigate your report.
To make a complaint of serious wrongdoing:
You can also contact the Independent Commission Against Corruption (ICAC) NSW. Call them on (02) 8281 5999 or report corruption online.
Let us know if you need a translator, interpreter, or help to fill in the online feedback form.
Call us on 131 601 or submit an enquiry form.