National code: SIR40316

Certificate IV in Retail Management

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Overview About this course

Take your retail career to management level as you learn techniques to create a positive working environment while managing staff, running business operations, achieving budgets and maintaining inventory levels.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Work safely and ensure the safe operation of your store

  • Communicate effectively with staff and customers

  • Work with store financials including budgeting

  • Create and implement rosters

  • Implement strategies to achieve store productivity goals

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Experience in managing staff

  • A sound understanding of industry-standard software systems

  • Communication skills to lead and motivate a team

  • Negotiation skills for dealing with difficult customers

  • Strong pathways to continue your studies and enhance your career opportunities

Suitability Is This Course Right For You?

Entry requirements

This course requires evidence of previous experience or study before you can enrol

  • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

  • You'll need to provide a transcript of your Certificate III in Retail OR

  • You'll need relevant industry employment experience, as evidenced by a cover letter and resume

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Computer skills to navigate industry software programs, for tasks like inventory management, roster planning, generating sales and inventory reports

  • Great communication and interpersonal skills

  • An affinity for working in customer service

  • A lifestyle that is compatible with shiftwork

  • The ability to multitask and organise your work operations

  • Experience in the retail industry, or previously studied a related course

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: Store manager , Department manager , Assistant store manager and Cluster manager

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 1 Course

Begin here to gain experience and confidence in this study area.

Further study 1 Course

Advance your skills to take your career to the next level

Related study 0 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

The Certificate IV in Retail Management does not have any related courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate IV in Retail Management qualification, you’ll need to successfully complete 11 Units of competency, including 7 core and 4 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Lead a frontline team SIRXMGT002

  • Maintain employee relations SIRXHRM002

  • Monitor retail store financials SIRRRTF002

  • Maintain workplace safety SIRXWHS003

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.