International - Urgent Updates

Update for International students

Call the Service NSW hotline (13 77 88) for further information on the COVID-19 temporary crisis accommodation support available to you.

Visit the Australian Government Study in Australia website for the latest coronavirus information and FAQ for international students.

Visit the Study NSW International Student Welfare Services Hub for the latest information about the support services that are available to international students in Australia – locally and nationally.

Coronavirus (COVID-19) Update

Updated 9:23 am 1 May 2020

Update for students about coronavirus (COVID-19)

TAFE NSW has recommenced most training and educational programs through connected and blended delivery options. This may include modified face to face delivery where necessary and where adequate social distancing measures can be implemented.

Your teaching team will provide you with all details of your Term 2 study program, including class timetables, learning platforms and any other information needed to support your studies commencing. 

If you haven't received this information, please contact your Teacher.

Campuses and libraries are open

Our campuses will remain open and we will continue to provide the following support:

  • Childcare centres
  • Counselling
  • Disability services
  • Aboriginal support
  • International support
  • Student associations

TAFE NSW libraries will commence on-campus services for Term 2. This is in addition to the already available online support including LibChat, online, email and phone assistance, will continue to be offered to support online delivery.

TAFE NSW has state-wide social distancing guidelines, and risk management practices in place to ensure the safety and wellbeing of all those who deliver and use our services. 

These guidelines allow library teams to provide a locally appropriate range of services based on the size, space and availability of facilities, student numbers and their primary needs. 

To ensure the health and safety of all:

  • Access to physical collections at all locations will be via ‘click and collect’ services.

  • The physical capacity of each space is displayed at entrances. Limits are monitored and enforced.

  • PPE and sanitising products are available. We ask that all customers work with us for the ongoing hygienic use of libraries, facilities and equipment.

  • Libraries may only be used for course-related work. 

Please contact your Local Library manager for more information.

Student support services

TAFE NSW offers free counselling services for all students. You can book a one to one personal phone or video session with a TAFE NSW Counsellor. To book a session:

  1. Visit www.tafensw.edu.au/locations.
  2. Pick your preferred TAFE NSW location.
  3. Click the ‘More about this campus’ button.
  4. Use the phone number or email listed to start a conversation with a TAFE Counsellor.

For more information about the range of support services TAFE NSW offers, visit our support webpage.

If you feel unsafe and need assistance for a mental health issue, call the Mental Health Line on 1800 011 511.

Australian Government advice

The Australian Government has provided a daily COVID-19 health alert including:

TAFE NSW operations

Answers to your frequently asked questions about TAFE NSW operations:

International - COVID - FAQs

FAQs for TAFE NSW International students

A 24/7 international student support service, through the NSW Government COVID-19 hotline (13 77 88), offer free advice and information about the moratorium on rental evictions and medical, mental health, legal and emergency support.

You can find more information about accommodation assistance at Study NSW.

You can find more information about emergency food assistance at Study NSW.

Yes international students will be able to pay their Semester 2 2020 fees by instalment.
All students will be issued three instalment payment statements in the first week of June.

The $200 instalment plan fee will not apply.

The first instalment will be payable two weeks before commencement i.e. 6 July 2020 with the second and third each six weeks apart, i.e. 21 August and 2 October.
Dates might vary slightly in your invoices.

If your course cannot be completed due to the pause or the new delivery arrangements, you will need to apply for a new visa. Australian Government is reviewing the Visa Application Charge for COV-ID 19 impacts visa holders. Please check the Department of home Affairs website for any updates on this matter.

TAFE NSW has been advised that if you defer your studies you can remain in Australia. We recommend that if you are suspending your studies you check your status with your nearest Department of Home Affairs office.

Yes, there is no time limit to suspension. If you want to suspend for longer that one semester however, you should consider cancelling your enrolment and returning to TAFE studies when you are able to do so.

Sydney Region 
Raaziya Ahmedi
Email sydneyTAFE.international@tafensw.edu.au 
Phone 0408 665 739

Western Sydney Region 
Gail Bennett
Email Gail.bennett@tafensw.edu.au
Phone 0409 964 396

Northern Region 
Michael Cornish
Email Michael.Cornish14@tafensw.edu.au 
Phone 0477 338 853

South Region  
Catherine Miller
Email Catherine.Miller18@tafensw.edu.au 
Phone 0423 981 365

English Language (ELICOS) Students
Janne Culbert
Email Janne.Culbert@tafensw.edu.au 
Phone 0402 071 748

Frequently Asked Questions

TAFE NSW campuses are open. However, we have temporarily paused all training and educational delivery starting Monday 30 March.

Our campuses will remain open and we will continue to provide the following support:

  • Childcare centres
  • Counselling
  • Disability services
  • Aboriginal support
  • International support
  • Student associations

Libraries will be closed to the general public. However, our library services will continue to be available to support students through the use of technology, including:

  1. Access to online resources and postal services where required
  2. Real time chat and support to students through virtual meetings, online chat and Telephone help-desk support for students during business hours.

TAFE NSW will advise you via your TAFE NSW student email address if there are any changes to the hours of operation or if a campus will be closed.  You may also receive notifications by SMS.

If a campus or facility is closed, your study program will continue, unless advised otherwise. Right now, TAFE NSW teachers are working hard to:

  • Transition physical classes to online or connected delivery modes

  • Prioritise theory over practical training.

If there is a confirmed case of COVID-19, students who may have had direct contact with the individual will be notified. TAFE NSW will consult with NSW Health about possible closure of TAFE NSW facilities and advice to students.

NSW Health will trace any close contacts of the infected person. This may require temporarily ceasing physical operations while the contact tracing is done and cleaning is undertaken.

NSW Health will advise students and staff who have been identified as a close contact and provide appropriate advice, which may include the need for them to self-isolate for the appropriate period of time.

Teachers have been provided with specific guidance on ways to implement appropriate social distancing within the teaching environment, which are slightly different to the general measures in place in the broader community.

Where your study program requires face-to-face interaction or practical environments such as labs, kitchens or workshops, we are taking action by:

  • Reducing the size of the classes by splitting up practical and theoretical activities

  • Encouraging regular hand hygiene of participants

  • Regularly wiping frequently used surfaces

  • Avoiding congestion in common areas by staggering class break times.

In the meantime, TAFE NSW is in the process of rolling out a greater range of online resources so that you can continue to study your course via connected delivery.

Your teacher will contact you directly to advise what this means for you and how your course will continue.