Certificate I in Retail Services
- National Course Code: SIR10116
- TAFE NSW code: SIR10116-01V01-21QBY-160
Location – Queanbeyan
Study Type
Part Time Day
Course Start Date
16 Jul 2021
Study Commitment
3 Hours per week
Duration
9 Weeks
- Nationally Recognised Training
- This training is subsidised by the NSW Government
- Fully Subsidised Course
Course Details
The nationally recognised Certificate I in Retail Services equips you with customer service skills for an exciting career as a retail assistant in a booming and ever-evolving retail industry. Learn how to keep things running smoothly behind the scenes in a store or shop with real life tasks.
LEARN NEW SKILLS
Through a mix of theory and practical coursework, learn to:
- Communicate directly with customers
- Manage customer feedback and complaints
- Using retail technology like point of sale (POS) services and barcode scanners
- Work in a team and with colleagues
- Work safely in a retail environment
DEVELOP YOUR TALENT
Develop the attributes to help you get ahead:
- A passion for retail (and what goes on behind the scenes)
- Exceptional customer and workplace communication
- Quick learning and decision making
- Teamwork
- Honesty and integrity
ACHIEVE YOUR GOALS
Completing this course provides you with:
- A strong pathway to continue your study and enhance your career opportunities
Career opportunities:
- General retail assistant
- Frontline team member
GROW YOUR CAREER
Take your career further with the:
- Certificate II in Retail Services
- Certificate III in Retail
- Certificate IV in Retail Management
- Diploma of Retail Leadership
- Diploma of Retail Merchandise Management
- Diploma in Visual Merchandising
- Certificate II in Retail Services
- Certificate III in Retail
- Certificate IV in Retail Management
- Diploma of Retail Leadership
- Diploma of Retail Merchandise Management
- Diploma in Visual Merchandising
When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.
ENTRY REQUIREMENTS
There are no entry requirements for this qualification. You can enrol now.
IS THIS COURSE RIGHT FOR YOU?
To be prepared for this course, we recommend that you have:
- An interest in the retail sector
- Foundational computer knowledge for Microsoft Word and internet use
- Excellent communication and interpersonal skills
- A desire to work with people and in a team
- The ability to think on your feet and respond quickly to varied tasks
- Good organisational skills and can multi-task
If you need help preparing for study, contact us about your options.
ADDITIONAL REQUIREMENTS
With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.
To successfully complete this course, you will need:
- complete all assessment requirements for all five units.
- have access to a computer and internet to participate in the connected learning sessions every Monday.
It is strongly recommended that you have basic skills in computer operations. If you do not have access to a computer and internet you can book this by making contact with TAFE NSW on 131 601. Please organise this prior to 3 February 2021.
Discover the skills you need for the job you want at the TAFE NSW Information Sessions, 21-25 June 2021.
INFORMATION SESSIONS
There are no information sessions currently scheduled for this course
STUDY COMMITMENT
This is a part-time day, face to face course. You will need to attend approximately 3 hours of class, over 1 day a week, for 9 weeks. As well as the in-class component, you will need to complete approximately 4 hours of other study per week.
You may also be required to complete approximately 6 hours of additional study each week outside of class hours, including review of notes and classroom theory, completion of online work, research actual retail spaces.
This course is offered by Connected Classroom. This is just like a regular classroom, but teachers and students use the latest video conferencing technologies.
Your teacher can be in one TAFE location, and you can join the class from another TAFE location using video conferencing equipment or a mobile device. You can also join in from a venue in a participating regional community. You will be able to see and talk to your teacher and other students as though they were in the room with you. You will also have access to support to meet your learning needs.
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for people who:
- are looking at developing industry skills to gain employment
SERVICES AND STUDY SUPPORT
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Smarthinking - after hours online study support service
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.
Attendance is required on Friday from 9.00am to 12.00pm delivered via Connected Learning. This timetable may change and will be confirmed by your teacher.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
FULLY GOVERNMENT SUBSIDISED
This course is fully government-subsidised for eligible students, meaning you will not have to pay any course fees. It is part of a program to help people develop the skills they need to get a job, undertake entry level qualifications or transition to a new job.
If you are not eligible for subsidised training, you can still choose to enrol in the course but will need to pay the full (non-subsidised) fee.
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
RECOGNITION
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.
For further information or assistance, call 131 601.
If you are interested in studying as a Trainee please call 131 601 for full details. (only if available as a trainee)
Elective Units
| Number | Title |
|---|---|
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes |
| SIRXIND003 | Organise personal work requirements |
| SIRXIND004 | Plan a career in the retail industry |
| SIRXIND001 | Work effectively in a service environment |
| SIRXWHS001 | Work safely |
Sales Assistant (General)
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
Enrol NowCourse Location
Queanbeyan
Cnr Buttle & MacQuoid Streets,
Queanbeyan
Phone
131 601
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