National code: RTOSS

Statement of Attainment in Introduction to Community Services

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Overview About this course

Gain 20 hours of volunteering experience in the industry. Show respect for diversity through communication and collaborate well with others. Respond calmly to people in need or distress and find your area of interest to pursue further study.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Establish interpersonal relationships

  • Identify issues impacting clients

  • Assess and prioritise urgency of conflicting needs

  • Use verbal and non-verbal communication strategies and problem-solving skills

  • Respond calmly in distressing circumstances

  • Complete workplace reports or documentation

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally accredited Statement of Attainment

  • A pathway to further study in mental health, alcohol and other drugs, or community services

  • Credit toward a full qualification

  • Real world volunteering experience in a community service organisation

  • Confidence to provide support to people in complex situations

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Completion requirements

During your study you’ll need to provide your teacher with the following evidence:

  • A Working with Children Check (WWCC)

  • A National Police Check

  • National Disability Insurance Scheme Worker Check (NDISWC)

  • Vaccination and health screenings

Entry recommendations

To be prepared for this course, we recommend that you have:

  • A desire to support people with complex needs

  • Patience and a kind, helpful nature

  • Computer literacy

  • The ability to collaborate and work well with others

  • Confidence in your literacy to be able to take client notes

Important information

  • This qualification contains content which may have challenging and confronting material such as; poverty, bereavement, aggression, abuse and neglect, substance abuse and mental illness.

  • Please consider if this is the right time and industry for you to be studying and working in. Consider how you will seek support if you find these topics difficult.

  • Contact our Counselling and Career Development Services to help you make the right course decision.

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: community service support worker with the Certificate III in Community Services, community service worker with the Certificate IV in Community Services, youth worker with the Certificate IV in Youth Work, alcohol and other drugs worker with the Certificate IV in Alcohol and Other Drugs, mental health peer worker with the Diploma in Mental Health Peer work and mental health worker with the Diploma in Mental Health.


To work in the community services industry you will often be required to complete a National Police Check, Working with Children Check (WWCC) and National Disability Insurance Scheme Worker Check (NDISWC), as well as the required vaccinations and health screenings.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

  • Be an effective volunteer CHCVOL001

  • Provide first point of contact CHCCOM001

  • Respond to client needs CHCCCS016

  • Work with diverse people CHCDIV001

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.