Course code: 900-82705

    Statement of Attainment in Introduction to Community Services

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    OverviewAbout this course

    Gain 20 hours of volunteering experience in the industry. Show respect for diversity through communication and collaborate well with others. Respond calmly to people in need or distress and find your area of interest to pursue further study.

    OutcomesWhat you'll gain

    Learning outcomes

    Through a mixture of theory and practical course work, learn to:

    • Establish interpersonal relationships

    • Identify issues impacting clients

    • Assess and prioritise urgency of conflicting needs

    • Use verbal and non-verbal communication strategies and problem-solving skills

    • Respond calmly in distressing circumstances

    • Complete workplace reports or documentation

    Course outcomes

    Gain practical experience and develop specialist skills that give you an advantage in the job market.

    • A nationally accredited Statement of Attainment

    • A pathway to further study in mental health, alcohol and other drugs, or community services

    • Credit toward a full qualification

    • Real world volunteering experience in a community service organisation

    • Confidence to provide support to people in complex situations

    SuitabilityIs this course right for you?

    Entry requirements

    Some courses require evidence of previous experience or study before you can enrol

    • There are no entry requirements for this qualification. You can enrol today.

    Completion requirements

    During your study you’ll need to provide your teacher with the following evidence:

    • A Working with Children Check (WWCC)

    • A National Police Check

    • National Disability Insurance Scheme Worker Check (NDISWC)

    • Vaccination and health screenings

    Entry recommendations

    To be prepared for this course, we recommend that you have:

    • A desire to support people with complex needs

    • Patience and a kind, helpful nature

    • Computer literacy

    • The ability to collaborate and work well with others

    • Confidence in your literacy to be able to take client notes

    Important information

    • This qualification contains content which may have challenging and confronting material such as; poverty, bereavement, aggression, abuse and neglect, substance abuse and mental illness.

    • Please consider if this is the right time and industry for you to be studying and working in. Consider how you will seek support if you find these topics difficult.

    • Contact our Counselling and Career Development Services to help you make the right course decision.

    TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

    PathwaysFuture career and study options

    Career pathways

    Our graduates go onto roles like: community service support worker with the Certificate III in Community Services, community service worker with the Certificate IV in Community Services, youth worker with the Certificate IV in Youth Work, alcohol and other drugs worker with the Certificate IV in Alcohol and Other Drugs, mental health peer worker with the Diploma in Mental Health Peer work and mental health worker with the Diploma in Mental Health.


    To work in the community services industry you will often be required to complete a National Police Check, Working with Children Check (WWCC) and National Disability Insurance Scheme Worker Check (NDISWC), as well as the required vaccinations and health screenings.

    Study pathways

    Take your study further with other courses offered at TAFE NSW:

    Previous study0 Courses

    Begin here to gain experience and confidence in this study area.

    The Statement of Attainment in Introduction to Community Services does not have any pre-requisite courses.

    Further study2 Courses

    Advance your skills to take your career to the next level

    Related study3 Courses

    Strengthen your expertise and gain specialist skills to expand your employability.

    Your experience counts

    At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

    UnitsUnits taught in this course

    Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

    • Respond to client needsCHCCCS016

    • Provide first point of contactCHCCOM001

    • Work with diverse peopleCHCDIV001

    • Be an effective volunteerCHCVOL001

    TAFE NSW servicesFacilities and support

    TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

    • TAFE NSW Disability Support Service

    • TAFE NSW Language, Literacy and Numeracy (LLN) support

    • TAFE NSW Aboriginal Support; Learner support (ABE)

    • TAFE NSW Careers, Counselling and Pathways Service

    • TAFE NSW Libraries

    • Scholarship programs – be supported as you explore your talents and fulfil your potential

    • Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home

    • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

    • Student associations – get social with our student community

    Study optionsFind a location to enrol