Course Info

Certificate III in Community Services

National Course Code: CHC32015


The nationally recognised Certificate III in Community Services prepares you for your career as a community services worker. You will build a strong foundation of skills and learn about the industry, while exploring different sectors to find the right community services career for you.


Through a mix of theory and practical course work, learn to:

  • Provide individualised support
  • Work with a diverse range of people
  • Respond to client needs
  • Form caring and supportive relationships with people accessing services
  • Manage conflict and respond to concerning behaviours


Develop the attributes to help you get ahead:

  • Communicating with clients
  • Collaboration skills


Completing this course provides you with:

  • A nationally accredited qualification at Certificate III level
  • A strong pathway to continue your study and enhance your career opportunities

Career opportunities:

  • Community services support worker
  • Community services worker


Take your career further with the:

  • Certificate IV in Community Services
  • Certificate IV in Alcohol and Other Drugs
  • Certificate IV in Mental Health
  • Certificate IV in Ageing Support
  • Certificate IV in Disability
  • Diploma of Community Services
  • Diploma of Alcohol and Other Drugs
  • Diploma of Mental Health


This course is currently available at 48 campus locations across NSW and online. Enquire now for other locations.

Course details

People who are successful in this industry:

  • Enjoy helping people
  • Like to work with people
  • Value diversity and are collaborative team players
  • Are great communicators

Assessments allow you to demonstrate what you have learned so far and identify the areas that need further development. In this course you will undertake:

  • Skills assessments: role play scenarios, presentations, and demonstrations under observation (including assessments in the workplace)
  • Knowledge assessments: multiple choice, true or false and short answer questions
  • Case studies: case study scenarios and reflection
  • Portfolio: samples of work in a workplace environment
  • Projects: reports, research based projects, journals and essays

The Certificate III in Community Services provides you with a solid foundation to learn about the sector. However, job opportunities are limited for workers at this level and are usually entry-level roles under the direction of others. Completing this course offers you an opportunity to move directly into the diploma.

The certificate IV provides you with the exposure, skills and knowledge to work autonomously across the sector. You may have the opportunity to supervise and lead other workers in projects or teams.

The diploma level course provides you with specialised skills in community services. From here, you will work autonomously as a case worker or case manager under broad direction from senior management. You can enrol in the diploma after the dertificate III or certificate IV both of which cements your foundational knowledge and prepares you for success in the diploma.

This course does not offer excursions; however, your work placement provides you with exposure to the realities of working in the community services sector. This experience enables you to strengthen the skills and knowledge gained through your studies and apply them in a real world setting.

You will gain hands-on experience in:

  • Forming caring and supportive relationships with people accessing services
  • Working within WHS guidelines
  • Maintaining your emotional and physical safety
  • Improving communication
  • Providing individualised support
  • Managing conflict and responding to behaviours of concern

You will have the opportunity to develop your skills as a community worker through an innovative, virtual, simulated organisation called the Indigo Community Services and Health Hub. The Hub is where you will gain practical experience working with simulated clients in real world scenarios.

Youll have access to industry specific computer rooms, studios, study areas, presentation areas and the general student facilities available at most TAFE NSW campuses.

Your study will take place in three main environments:

  1. A TAFE NSW campus classroom: you will be equipped with the knowledge needed to work within the community services sector
  2. The Indigo Community Services and Health Hub: a custom designed virtual simulated organisation where you will develop practical skills
  3. A Community organisation: your work placement hours provide an opportunity to refine your practical skills

The community services sector is thriving. In 2018 there were close to 1.7 million people employed in the community services sector. That number is projected to increase to over 1.9 million by 2023.
Three of the top five skills and occupations in demand are related to the community services sector including:

  • Welfare, Recreation and Community Arts Workers
  • Health and Welfare Services Managers
  • Welfare Support Workers

The community services and health industries are the largest and fastest growing in Australia.

Job prospects in the major cities are excellent and the same is true in rural and regional areas where there is a particularly high demand for community workers. Considering rural and regional areas to build your career is an option you, as a new graduate, are encouraged to explore.

  • Nationally Recognised Training
  • Traineeship Allowed
  • On campus, Combination, Online, Virtual classroom on campus, Virtual classroom off campus
  • Full Time, Part Time
  • Study Online
  • Fully government-subsidised
  • JobTrainer

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TAFE Digital: Self paced, Online

  • Fee Free if Eligible for JobTrainer
  • Start Date: Anytime
  • Duration: 1 year

TAFE Digital (Traineeship): Self paced, Online

  • Fee Free if Eligible for JobTrainer
  • Start Date: 01 Jul 2021
  • Duration: 1 year

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