Course Info

Certificate II in Retail Services

National Course Code: SIR20216


The nationally recognised Certificate II in Retail Services equips you with important customer service and merchandising experience for an exciting career as a retail professional in the dynamic retail sector. Learn how to engage customers and ensure workplace safety with practical, real world training.


Through a mix of theory and practical coursework, learn to:

  • Interact with customers
  • Manage feedback and complaints
  • Use equipment including Point of Sale and scanning technology
  • Receive and handle stock and deliveries
  • Engage customers in-person
  • Observe safety for customers and colleagues


Develop the attributes to help you get ahead:

  • A passion for retail
  • Teamwork skills and a preference to work with people
  • Confidence interacting with customers
  • A hard-working attitude
  • A desire to learn new things and develop their skills
  • Initiative


Completing this course provides you with:

  • A strong pathway to continue your study and enhance your career opportunities

Career opportunities:

  • General retail assistant
  • Frontline team member
  • Customer service assistant
  • Customer service professional
  • Point-of-sale operator
  • Checkout worker


Take your career further with the:

  • Certificate III in Retail Services
  • Certificate IV in Retail Management
  • Diploma of Retail Leadership
  • Diploma of Retail Merchandise Management
  • Diploma in Visual Merchandising


This course is currently available at 38 campus locations across NSW. Enquire now for other locations.

  • Nationally Recognised Training
  • Traineeship Allowed
  • On campus, Combination, Virtual classroom on campus
  • Full Time, Part Time

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Wollongbar: Part Time, Combination

  • Max. Fee If Eligible For Subsidy: $1,050.00
  • Start Date: Enquire Now

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