Course Info

Certificate III in Retail

National Course Code: SIR30216


The nationally recognised Certificate III in Retail gives you the essential skills and knowledge you need for a career in retail. If you want to be a sales assistant, customer service representative or retail supervisor, this course is an ideal pathway for employment and further study in this area.


Through theory and practical course work, you will learn to:

  • Engage the customer
  • Assist with customer difficulties
  • Build customer relationships and loyalty
  • Work effectively in a team
  • Work effectively in a service environment
  • Identify and respond to security risks
  • Sell to the retail customer
  • Contribute to workplace health and safety


Develop the personal attributes that will help you get ahead:

  • Great customer service skills
  • Communication and interpersonal skills
  • Organisational skills
  • Critical thinking and problem solving skills
  • Attention to detail
  • The ability to work as part of a team


Completing this course will provide you with:

  • A nationally accredited qualification at Certificate III level
  • Strong pathways to continue your study and enhance your career opportunities
  • Skills and knowledge to start your own business

Career opportunities:

  • Frontline sales assistant
  • Customer service representative
  • Shop assistant
  • Retail supervisor
  • Merchandise coordinator
  • Sales supervisor


The Certificate III in Retail provides a great pathway to further study, so you can expand your career options:

  • Certificate IV in Retail Management
  • Diploma of Visual Merchandising
  • Bachelor of Business with TAFE NSW Degrees


Retail is the second highest employer in Australia. Retailing will always be an industry in demand whether in bricks and mortar stores or online. More stores are moving online which provides even more opportunities for employment in various positions.


This course is currently available at 46 campus locations across NSW. Enquire now for other locations.

  • Nationally Recognised Training
  • Traineeship Allowed
  • Blended, Full Time, Part Time Day, PTD Connected, Workplace

Search refined by

Showing 1 to 1 options of 1 for Certificate III in Retail

Coonabarabran Connected Learning Centre: Part Time Day

  • Max. Fee If Eligible For Subsidy: $1,750.00
  • Start Date: 12 Oct 2020
  • Duration: 26 Weeks

Showing 1 to 1 options of 1 for Certificate III in Retail