Telstra Training | TAFE Enterprise - TAFE NSW

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CASE STUDY

Telstra Training

When Telstra saw an opportunity to upskill 40 of their leading technical experts, they engaged TAFE Enterprise to help

Enterprise - Case Study - Telstra

Telstra and TAFE Enterprise - Why we connected

Because Telstra are leaders in the telecommunications industry, they know the importance of having their staff trained to answer specific business needs efficiently.

The challenge

Telstra needed customised training that:

  • built the talent pipeline of thought leaders within Telstra
  • contributed to the ongoing development of technical leaders
  • offered training to participants across multiple locations and
  • offered multiple pathways, including recognition of prior learning

TAFE Enterprise delivered

Because TAFE Enterprise understand business and, more importantly, listened to Telstra's needs, we:

  • conducted a skills gap analysis and created customised training programs for the group and the individual
  • partnered with Telstra to deliver customised training programs and assessments in the workplace
  • delivered the qualifications nationally, throughout a number of states; and
  • used a facilitated learning model where expert TAFE Enterprise trainers used a work-integrated problem and solutions approach that was central to the learning process

The result

Of the Telstra employees who participated in the program, 95% gained new high-level skills. Additionally, Telstra was provided with three customised, high-level qualification programs that they were able to deliver to employees across Australia.

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