Woolworths Training Case Study | TAFE Enterprise - TAFE NSW

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Woolworths Training Case Study

When Woolworths saw an opportunity to improve the levels of service in their meat department even further, TAFE Enterprise helped their employees rise to the challenge

Enterprise - Case Study - Woolworths

Woolworths and TAFE Enterprise - A fresh approach for the Fresh Food People

When Woolworths identified an opportunity to upskill the teams working in their Meat Departments, they turned to TAFE Enterprise as a preferred provider to develop a customised, flexible training program that was a cut above the norm.

The challenge

With a shortage of trade qualified candidates and an increase in customer demand for advice and suggestions in everything from condiments to full meals, Woolworths looked at how they could upskill their current teams to deliver what they needed.

TAFE Enterprise delivered

Because we understood that Woolworths wanted their teams to maintain great customer service while also displaying the passion that is commonly found in artisanal butcher shops, we:

  • developed a shorter version of the Certificate III Meat Processing (Food Services) training that addressed three key competencies required from Woolworths: product knowledge, preparation and promotion and developing the best customer relationships;
  • designed a customised training program for team members to complete in six months while maintaining full-time employment; and
  • designed the training so it could be supported through a co-branded online training platform, and also delivered face-to-face by ‘trade champions’ - people who could mentor, train and coach staff.

The result

As a result of the training, Woolworths found a significant increase in customer satisfaction in their meat departments. Participants completed the customised training earning a Certificate II in Meat Processing (Food Services). Woolworths have found that employees who completed the training have excelled in their respective stores, and now display a knowledgeable and inspired attitude in store.

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