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Offering Info

Certificate II in Retail Services

  • National Course Code: SIR20216
  • TAFE NSW code: SIR20216-01V02-21KEM-149

Location – Kempsey

Attendance

Part Time

Delivery

On campus

Course Start Date

Enquire Now

Study Commitment

8.6 Hours per week

Duration

18 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

The nationally recognised Certificate II in Retail Services equips you with important customer service and merchandising experience for an exciting career as a retail professional in the dynamic retail sector. Learn how to engage customers and ensure workplace safety with practical, real world training.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

  • Interact with customers
  • Manage feedback and complaints
  • Use equipment including Point of Sale and scanning technology
  • Receive and handle stock and deliveries
  • Engage customers in-person
  • Observe safety for customers and colleagues

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

  • A passion for retail
  • Teamwork skills and a preference to work with people
  • Confidence interacting with customers
  • A hard-working attitude
  • A desire to learn new things and develop their skills
  • Initiative

ACHIEVE YOUR GOALS

Completing this course provides you with:

  • A strong pathway to continue your study and enhance your career opportunities

Career opportunities:

  • General retail assistant
  • Frontline team member
  • Customer service assistant
  • Customer service professional
  • Point-of-sale operator
  • Checkout worker

GROW YOUR CAREER

Take your career further with the:

  • Certificate III in Retail Services
  • Certificate IV in Retail Management
  • Diploma of Retail Leadership
  • Diploma of Retail Merchandise Management
  • Diploma in Visual Merchandising

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

ENTRY REQUIREMENTS

There are no entry requirements for this qualification. You can enrol now.

Traineeship

TAFE NSW also offers the Certificate II in Retail Services as a traineeship. To be eligible to enrol as a trainee you must:

  • Be employed in the retail industry as this course is delivered in the workplace
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.

IS THIS COURSE RIGHT FOR YOU?

To be prepared for this course, we recommend that you have:

  • Curiosity about the retail industry and consumer behaviour
  • Foundational computer skills for Microsoft Office and internet use
  • Excellent communication and interpersonal skills
  • A desire to work with people and in teams
  • Quick-thinking, problem solving strengths

If you need help preparing for study, contact us about your options.

Discover the skills you need, for the job you want at a TAFE NSW Information Session.

INFORMATION SESSIONS

There are no information sessions currently scheduled for this course

STUDY COMMITMENT

This is a part time day, face to face course. You will need to attend approximately 8.6 hours of class, over 1 day a week, for 18 weeks.

You may also be required to complete approximately 18 hours of additional study each week outside of class hours, including revision and study.


IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for people who:

  • have an interest or some experience in this type of work.
  • are seeking to increase their skills and knowledge so they can seek employment or further training in this vocational area.

This qualification meets industry needs by providing students with the skills and knowledge to be competent in retail operations. Work would include settings such as specialty stores, supermarkets, department stores and retail fast food outlets. This program will give the student an opportunity to practice and develop retail skills towards gaining a position as a frontline team member, customer service assistant or a point-of-sale operator.

SERVICES AND STUDY SUPPORT

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly Lynda.com)
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled on Friday from 9.00am to 4.00pm. This timetable may change and will be confirmed by your teacher.

SMART AND SKILLED FEES

This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?

READ BEFORE YOU ENROL

Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding

RECOGNITION

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolments for this course have now closed.

Enquire now and we will contact you when enrolments open. Visit our Online Courses to view our range of study options that you can start anytime.

Core Units
Number Title
SIRXPDK001 Advise on products and services
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXWHS002 Contribute to workplace health and safety
SIRXCEG001 Engage the customer
SIRXRSK001 Identify and respond to security risks
SIRXIND003 Organise personal work requirements
SIRXIND001 Work effectively in a service environment
Elective Units
Number Title
SIRXSLS002 Follow point-of-sale procedures
SIRXIND002 Organise and maintain the store environment
SIRXIND004 Plan a career in the retail industry
SIRRMER001 Produce visual merchandise displays
SIRRINV001 Receive and handle retail stock

Note: Not all elective units listed may be available to study, please enquire for more information.

Cashier, Retail Liquor Outlet Attendant, Food Sales Assistant (Fast Food Outlets),Retail Assistant, Customer service assistant

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

Kempsey
58 Sea Street, West Kempsey
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

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