Certificate II in Retail Services
- National Course Code: SIR20216
- TAFE NSW code: SIR20216-01V02-22LIS-011
Location – Lismore
Attendance
Part Time
Course Start Date
Enquire Now
Study Commitment
12 Hours per week
Duration
18 weeks
- Nationally Recognised Training
- Traineeship Allowed
- This training is subsidised by the NSW Government
Course Details
The nationally recognised Certificate II in Retail Services equips you with important customer service and merchandising experience for an exciting career as a retail professional in the dynamic retail sector. Learn how to engage customers and ensure workplace safety with practical, real world training.
LEARN NEW SKILLS
Through a mix of theory and practical coursework, learn to:
- Interact with customers
- Manage feedback and complaints
- Use equipment including Point of Sale and scanning technology
- Receive and handle stock and deliveries
- Engage customers in-person
- Observe safety for customers and colleagues
DEVELOP YOUR TALENT
Develop the attributes to help you get ahead:
- A passion for retail
- Teamwork skills and a preference to work with people
- Confidence interacting with customers
- A hard-working attitude
- A desire to learn new things and develop their skills
- Initiative
ACHIEVE YOUR GOALS
Completing this course provides you with:
- A strong pathway to continue your study and enhance your career opportunities
Career opportunities:
- General retail assistant
- Frontline team member
- Customer service assistant
- Customer service professional
- Point-of-sale operator
- Checkout worker
GROW YOUR CAREER
Take your career further with the:
- Certificate III in Retail Services
- Certificate IV in Retail Management
- Diploma of Retail Leadership
- Diploma of Retail Merchandise Management
- Diploma in Visual Merchandising
When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.
ENTRY REQUIREMENTS
There are no entry requirements for this qualification. You can enrol now.
Traineeship
TAFE NSW also offers the Certificate II in Retail Services as a traineeship. To be eligible to enrol as a trainee you must:
- Be employed in the retail industry as this course is delivered in the workplace
- Have a signed traineeship contract
Thinking about a traineeship? Enquire today.
IS THIS COURSE RIGHT FOR YOU?
To be prepared for this course, we recommend that you have:
- Curiosity about the retail industry and consumer behaviour
- Foundational computer skills for Microsoft Office and internet use
- Excellent communication and interpersonal skills
- A desire to work with people and in teams
- Quick-thinking, problem solving strengths
If you need help preparing for study, contact us about your options.
Discover the skills you need, for the job you want at a TAFE NSW Information Session.
STUDY COMMITMENT
This is a part time, combination course. You must attend approximately 12 hours of class. You may also be required to complete approximately 6 hours of additional study. This additional study could include private study, work placements and research.
The course will run 1 days a week for 18 weeks.
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Smarthinking - after hours online study support service
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.
This course is currently scheduled on Monday with day classes. Student support is available on Friday. This timetable may change and will be confirmed by your teacher.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
RECOGNITION
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Enrolments for this course have now closed.
Enquire now and we will contact you when enrolments open. Visit our Online Courses to view our range of study options that you can start anytime.
Core Units
| Number | Title |
|---|---|
| SIRXCEG001 | Engage the customer |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 | Work effectively in a service environment |
| SIRXIND003 | Organise personal work requirements |
| SIRXPDK001 | Advise on products and services |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXWHS002 | Contribute to workplace health and safety |
Elective Units
| Number | Title |
|---|---|
| SIRRINV001 | Receive and handle retail stock |
| SIRRMER001 | Produce visual merchandise displays |
| SIRXIND002 | Organise and maintain the store environment |
| SIRXIND004 | Plan a career in the retail industry |
| SIRXSLS002 | Follow point-of-sale procedures |
Cashier, Retail Liquor Outlet Attendant, Food Sales Assistant (Fast Food Outlets),Retail Assistant, Customer service assistant
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
Course Location
Lismore
Phone 131 601
Download Course Brochure
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