Offering Info

Certificate III in Retail

  • National Course Code: SIR30216
  • TAFE NSW code: SIR30216-01V01-21COT-999

Location – Cootamundra - Traineeship





Course Start Date


Study Commitment

4 Hours per week


2 Years

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

The nationally recognised Certificate III in Retail gives you the essential skills and knowledge you need for a career in retail. If you want to be a sales assistant, customer-service representative or retail supervisor, this course is an ideal pathway for employment and further study.


Through a mix of theory and practical coursework, learn to:

  • Build customer relationships and loyalty
  • Work effectively in a team
  • Work effectively in a service environment
  • Identify and respond to security risks
  • Contribute to workplace health and safety


Develop the attributes to help you get ahead:

  • Strong customer-service skills
  • Communication and interpersonal skills
  • Critical thinking and problem solving
  • Attention to detail
  • Teamwork


Completing this course provides you with:

  • A nationally accredited qualification at Certificate III level
  • Strong pathways to continue your study and enhance your career opportunities
  • Skills and knowledge to start your own business

Career opportunities:

  • Frontline sales assistant
  • Customer service representative
  • Shop assistant
  • Retail supervisor
  • Merchandise coordinator
  • Sales supervisor


Take your career further with the:

  • Certificate IV in Retail Management
  • Diploma of Visual Merchandising
  • Bachelor of Business with TAFE NSW degrees

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.


There are no entry requirements for this qualification. You can enrol now.


TAFE NSW also offers the Certificate III in Retail as a traineeship. To be eligible to enrol in the course as a trainee you must:

  • Be employed in the retail industry as this course is delivered in the workplace
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.


To be prepared for this course, it is recommended that you have:

  • Access to a computer and internet
  • Fundamental computer skills
  • Good communication and interpersonal skills

If you need help preparing for study, contact us about your options.


With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

To successfully complete this course, it would be beneficial:

  • if you have computer access outside of the TAFE course program hours, however this training is supported by online learning resources and can also be accessed at the TAFE NSW Campus you are studying through.

To be enrolled in this course, you need to be able to provide evidence that you are:

  • working within a registered traineeship contract.

Discover the skills you need, for the job you want at a TAFE NSW Information Session.


This is a workbased course. This program is designed with a foundation of workplace learning over a period of 2 years.

You will be employed in the retail industry for approximately 35 to 38 hours per week.
The formal knowledge component of the program will be supported by learning resources and on the job assessment. You will build the majority of your skills and knowledge development through your employment on the job.

You may also be required to complete approximately 4 hours of additional study each week outside of work hours for private study, online learning activities, research and assignment preparation.


This course offering is designed for people who are working within a registered traineeship contract.


Students with education support needs may require adjustments to learning and assessment strategies as well as additional time to develop the required level of competence. Reasonable (also referred to as allowable) adjustments are changes that are made to training and assessment conditions so that reasonable steps are taken to ensure that disability, illness or learning need does not affect performance. To achieve an AQF qualification, students must be able to safely demonstrate knowledge and skills at the level required for each unit of competency as defined in the relevant training package.
Students with special education needs may access support through the following:

  • specialist support staff, facilities and learning materials for students with disabilities.
  • providing the opportunity to develop skills in real industry settings.
  • providing a safe and healthy learning environment - both within TAFE and during work placement.
  • counselling and careers advisory services.
  • specialist staff to assist with language, literacy and numeracy skills.
  • specialist support staff for ATSI students and students from non-English speaking backgrounds.
    Students also have access to libraries where they can borrow a range of resources and get personalised help from library support staff. Libraries also provide access to online resources (eBooks, eJournals, eVideos) that are available from any computer and most mobile devices. Free WiFi and charged printing and photocopying are also available.

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

This course is currently scheduled for workplace trainees. An individual training plan will be provided when you enrol in this course. Your plan will outline the recommended study timetable and detail your units and assessments.


This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?


Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding


Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

For further information or assistance, call 131 601.

Core Units
Number Title
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXWHS002 Contribute to workplace health and safety
SIRXCEG001 Engage the customer
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXIND001 Work effectively in a service environment
SIRXCOM002 Work effectively in a team
Elective Units
Number Title
SIRXPDK001 Advise on products and services
SIRRINV002 Control stock
SIRXSLS002 Follow point-of-sale procedures
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRRMER001 Produce visual merchandise displays
BSBMKG401 Profile the market
SIRXCOM003 Promote team cohesion
SIRRINV001 Receive and handle retail stock
SIRRSTY001 Style the customer
SIRXMGT001 Supervise and support frontline team members
SIRXMKT001 Support marketing and promotional activities
BSBWOR204 Use business technology

Note: Not all elective units listed may be available to study, please enquire for more information.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

Mackay Street, Cootamundra
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.


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21COT-999 S:02 Jan 2021 E:31 Dec 2021 D:363