Course Start Date
16 Hours per week
- Nationally Recognised Training
- Traineeship Allowed
- This training is subsidised by the NSW Government
The nationally recognised Certificate III in Retail gives you the essential skills and knowledge you need for a career in retail. If you want to be a sales assistant, customer-service representative or retail supervisor, this course is an ideal pathway for employment and further study.
LEARN NEW SKILLS
Through a mix of theory and practical coursework, learn to:
- Build customer relationships and loyalty
- Work effectively in a team
- Work effectively in a service environment
- Identify and respond to security risks
- Contribute to workplace health and safety
DEVELOP YOUR TALENT
Develop the attributes to help you get ahead:
- Strong customer-service skills
- Communication and interpersonal skills
- Critical thinking and problem solving
- Attention to detail
ACHIEVE YOUR GOALS
Completing this course provides you with:
- A nationally accredited qualification at Certificate III level
- Strong pathways to continue your study and enhance your career opportunities
- Skills and knowledge to start your own business
- Frontline sales assistant
- Customer service representative
- Shop assistant
- Retail supervisor
- Merchandise coordinator
- Sales supervisor
GROW YOUR CAREER
Take your career further with the:
- Certificate IV in Retail Management
- Diploma of Visual Merchandising
- Bachelor of Business with TAFE NSW degrees
Discover the skills you need, for the job you want at a TAFE NSW Information Session.
There are no information sessions currently scheduled for this course
This is a blended full time course. You will need to attend approximately 16 hours of class, over 3 days a week, for 18 weeks.
You may also be required to complete approximately 4.3 hours of additional study each week outside of class hours.
Studying at a TAFE NSW Connected Learning Centre means that you dont have to leave your local community to get a first rate education and access elite training, teachers and support services.
Connected Learning Centres are custom designed to utilise modern technologies, simulations and virtual reality experiences to offer you a wider range of choices, more accessible, practical training and flexible learning opportunities. Students can access work booths, group learning rooms, a computer hub, print shop, tech-bar, media lounge, and learning support centre and a creative space to work on ideas for the future.
Our Connected Learning Centres will equip you with the skills you need for the jobs you want - in regional NSW, or anywhere in the world. If you would like to explore your local Connected Learning Centre
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for learners who are job seekers, mature aged, seeking employment or re-skilling in general retail. Learners will have little or no retail industry experience or knowledge. Learners will be aspiring to work in a variety of retail industry areas, which may include; food or general retailers, automotive industry, supermarkets.
SERVICES AND STUDY SUPPORT
There are additional learning and study tools available for this course, including:
- Studiosity - online access to a real life tutor
- Accessibility and Disability Services
- Personal Counselling
- Aboriginal and/or Torres Strait Islander Student Support and Services
- Library resources
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Smarthinking - after hours online study support service
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.
This course is currently scheduled at TAFE NSW Glen Innes, Connected Learning Centre on Monday and Tuesday from 9.00am to 3.30pm, and Wednesday from 9.00am to 1.00pm. This timetable may change and will be confirmed by your teacher.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
|SIRXCEG001||Engage the customer|
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG003||Build customer relationships and loyalty|
|SIRXCOM002||Work effectively in a team|
|SIRXIND001||Work effectively in a service environment|
|SIRXRSK001||Identify and respond to security risks|
|SIRXSLS001||Sell to the retail customer|
|SIRXWHS002||Contribute to workplace health and safety|
|SIRRFSA001||Handle food safely in a retail environment|
|SIRRINV001||Receive and handle retail stock|
|SIRRMER001||Produce visual merchandise displays|
|SIRRMER002||Merchandise food products|
|SIRRRTF001||Balance and secure point-of-sale terminal|
|SIRWSLS002||Analyse and achieve sales targets|
|SIRXIND002||Organise and maintain the store environment|
|SIRXIND003||Organise personal work requirements|
|SIRXIND005||Develop personal productivity|
|SIRXMKT001||Support marketing and promotional activities|
|SIRXPDK002||Advise on food products and services|
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
Glen Innes Connected Learning Centre
65 Grey Street, Glen Innes
Phone 131 601
Download Course Brochure
Enter your details to make an enquiry and receive the course brochure