Certificate III in Retail
- National Course Code: SIR30216
- TAFE NSW code: SIR30216-01V01-21TEM-999
Location – Temora - Traineeship
Attendance
Variable
Course Start Date
Anytime
Study Commitment
4 Hours per week
Duration
2 Years
- Nationally Recognised Training
- Traineeship Allowed
- This training is subsidised by the NSW Government
Course Details
The nationally recognised Certificate III in Retail gives you the essential skills and knowledge you need for a career in retail. If you want to be a sales assistant, customer-service representative or retail supervisor, this course is an ideal pathway for employment and further study.
LEARN NEW SKILLS
Through a mix of theory and practical coursework, learn to:
- Build customer relationships and loyalty
- Work effectively in a team
- Work effectively in a service environment
- Identify and respond to security risks
- Contribute to workplace health and safety
DEVELOP YOUR TALENT
Develop the attributes to help you get ahead:
- Strong customer-service skills
- Communication and interpersonal skills
- Critical thinking and problem solving
- Attention to detail
- Teamwork
ACHIEVE YOUR GOALS
Completing this course provides you with:
- A nationally accredited qualification at Certificate III level
- Strong pathways to continue your study and enhance your career opportunities
- Skills and knowledge to start your own business
Career opportunities:
- Frontline sales assistant
- Customer service representative
- Shop assistant
- Retail supervisor
- Merchandise coordinator
- Sales supervisor
GROW YOUR CAREER
Take your career further with the:
- Certificate IV in Retail Management
- Diploma of Visual Merchandising
- Bachelor of Business with TAFE NSW degrees
When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.
ENTRY REQUIREMENTS
There are no entry requirements for this qualification. You can enrol now.
Traineeship
TAFE NSW also offers the Certificate III in Retail as a traineeship. To be eligible to enrol in the course as a trainee you must:
- Be employed in the retail industry as this course is delivered in the workplace
- Have a signed traineeship contract
Thinking about a traineeship? Enquire today.
IS THIS COURSE RIGHT FOR YOU?
To be prepared for this course, it is recommended that you have:
- Access to a computer and internet
- Fundamental computer skills
- Good communication and interpersonal skills
If you need help preparing for study, contact us about your options.
ADDITIONAL REQUIREMENTS
With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.
To successfully complete this course, it would be beneficial:
- if you have computer access outside of the TAFE course program hours, however this training is supported by online learning resources and can also be accessed at the TAFE NSW Campus you are studying through.
To be enrolled in this course, you need to be able to provide evidence that you are:
- working within a registered traineeship contract.
Discover the skills you need, for the job you want at a TAFE NSW Information Session.
STUDY COMMITMENT
This is a workbased course. This program is designed with a foundation of workplace learning over a period of 2 years.
You will be employed in the retail industry for approximately 35 to 38 hours per week.
The formal knowledge component of the program will be supported by learning resources and on the job assessment. You will build the majority of your skills and knowledge development through your employment on the job.
You may also be required to complete approximately 4 hours of additional study each week outside of work hours for private study, online learning activities, research and assignment preparation.
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for people who are working within a registered traineeship contract.
SERVICES AND STUDY SUPPORT
Students with education support needs may require adjustments to learning and assessment strategies as well as additional time to develop the required level of competence. Reasonable (also referred to as allowable) adjustments are changes that are made to training and assessment conditions so that reasonable steps are taken to ensure that disability, illness or learning need does not affect performance. To achieve an AQF qualification, students must be able to safely demonstrate knowledge and skills at the level required for each unit of competency as defined in the relevant training package.
Students with special education needs may access support through the following:
- specialist support staff, facilities and learning materials for students with disabilities.
- providing the opportunity to develop skills in real industry settings.
- providing a safe and healthy learning environment - both within TAFE and during work placement.
- counselling and careers advisory services.
- specialist staff to assist with language, literacy and numeracy skills.
- specialist support staff for ATSI students and students from non-English speaking backgrounds.
Students also have access to libraries where they can borrow a range of resources and get personalised help from library support staff. Libraries also provide access to online resources (eBooks, eJournals, eVideos) that are available from any computer and most mobile devices. Free WiFi and charged printing and photocopying are also available.
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Smarthinking - after hours online study support service
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
This course is currently scheduled for workplace trainees. An individual training plan will be provided when you enrol in this course. Your plan will outline the recommended study timetable and detail your units and assessments.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
RECOGNITION
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.
For further information or assistance, call 131 601.
Core Units
| Number | Title |
|---|---|
| SIRXCEG002 | Assist with customer difficulties |
| SIRXCEG003 | Build customer relationships and loyalty |
| SIRXWHS002 | Contribute to workplace health and safety |
| SIRXCEG001 | Engage the customer |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXSLS001 | Sell to the retail customer |
| SIRXIND001 | Work effectively in a service environment |
| SIRXCOM002 | Work effectively in a team |
Elective Units
| Number | Title |
|---|---|
| SIRXPDK001 | Advise on products and services |
| SIRRINV002 | Control stock |
| SIRXSLS002 | Follow point-of-sale procedures |
| SIRXIND002 | Organise and maintain the store environment |
| SIRXIND003 | Organise personal work requirements |
| SIRRMER001 | Produce visual merchandise displays |
| BSBMKG401 | Profile the market |
| SIRXCOM003 | Promote team cohesion |
| SIRRINV001 | Receive and handle retail stock |
| SIRRSTY001 | Style the customer |
| SIRXMGT001 | Supervise and support frontline team members |
| SIRXMKT001 | Support marketing and promotional activities |
| BSBWOR204 | Use business technology |
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
Course Location
Temora
160-180 Kitchener Road,
Temora
Phone
131 601
Download Course Brochure
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21TEM-999 S:02 Jan 2021 E:31 Dec 2021 D:363