Policies and Procedures - Governance, Legal and Risk
Type: Policy
PD Number: WDCSG220170010
Status: TAFE WRITTEN DIRECTION
Summary
The aim of this policy is to provide guidance for managing complaints made to TAFE NSW and to ensure that complaints are managed in a prompt, fair, consistent and thorough manner. A complaint is defined as an expression of dissatisfaction made to TAFE NSW where a response or resolution is explicitly or implicitly expected or required by legislation.
Document Type
Policy
File Link
Complaint Management Policy [WDCSG220170010]
Replaces Document
NA
Manual/ Other Written Directions
Complaint Management Procedure [WDCSG320170010]
Managing Unreasonable Conduct by Complainants [WDCSG320170011]
Supporting Business Tools
Process Map Complaints Management Project
Author Branch and Contact Details
Complaints Referral Specialist E: Nicholas.Race2@tafensw.edu.au
Functional Group
Governance Legal and Risk
Applies to
TAFE NSW students and employees
Last modified: 2018-04-03 12:08:28
Type: Manual
PD Number: WDCSG17501
Status: TAFE WRITTEN DIRECTION
Summary
The purpose of this Enterprise Risk Management Manual is to outline TAFE NSW’s enterprise risk management framework to ensure a consistent approach for identifying, analysing, evaluating, treating, reporting and escalating risks. This Manual will help risk owners develop and maintain their risk register in a manner that is uniform with the TAFE NSW enterprise risk management framework.
Document Type
Manual
File Link
Enterprise Risk Management Manual [WDCSG17501]
Replaces Document
Risk Management policies, procedures and manuals that have previously been available on regional intranets.
Other Written Directions
Enterprise Risk Management Policy [WDCSG17216]
Supporting Business Tools
Process maps
WD Contact
Head of Risk
E: clare.kitcher@tafensw.edu.au
Group
Corporate Services
Applies to
All Employees of TAFE NSW including contingent workers.
Last modified: 2018-01-18 14:37:03
Type: Guidelines
PD Number: WDCOF620000001
Status: DEC TAFE POLICY UNDER REVIEW
| Summary | |
| The Privacy Code of Practice was developed by the Department of Education and Training (DET) in December 2000 as required under the Privacy and Personal Information Protection Act 1998 (PPIPA).
The Privacy Code of Practice is to guide departmental staff in deciding whether or how information is to be provided or collected from parents, guardians and caregivers.
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| File Link | Privacy Code of Practice |
| File Size | 16 KB |
| Document Type | Guideline |
| Document Number | WDGOF620000001 |
| Publication Date | 22 December 2000 |
| Author Branch | Governance, Legal and Risk Unit |
| Branch Contract | 02 9212 8768 |
| Replaces Doc. No | NA |
| Review Date | 22 December 2017 |
| Manual/ other | WDGOF620140001 |
| File No | TBC |
| Status | Active – under Review |
| History | View document history |
| Functional Group | Governance & Corporate Compliance |
| Applies to | All staff |
| Distributed to | All Staff |
| Audience | All Staff, students and community |
Last modified: 2018-01-08 15:34:49
Type: Guidelines
PD Number: WDCOF620140001
Status: DEC TAFE POLICY UNDER REVIEW
| Summary | |
| The Privacy Management Plan was developed by the Department of Education and Communities (DEC) in March 2014 as required under the Privacy and Personal Information Protection Act 1998 (PPIPA).
The Privacy Management Plan describes how DEC is compliant with PPIPA and the Health Records and Information Privacy Act 2002 (HRIPA).
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| File Link | Privacy Management Plan |
| File Size | 553KB |
| Document Type | Guideline |
| Document Number | WDCOF620140001 |
| Publication Date | 01 March 2014 |
| Author Branch | Governance, Legal and Risk |
| Branch Contract | 02 9212 8768 |
| Replaces Doc. No | NA |
| Review Date | 01 March 2018 |
| Manual/ other | WDCOF620000001 |
| File No | TBC |
| Status | Active – under Review |
| History | View document history |
| Functional Group | Governance & Corporate Compliance |
| Applies to | All staff |
| Distributed to | All staff |
| Audience | All Staff |
Last modified: 2018-01-08 15:35:51
Type: Policy
PD Number: WDCSG220170011
Status: TAFE POLICY
The purpose of this Policy, together with the Public Interest Disclosures (PID) Procedure, is to provide guidance and instruction to everyone working in or for TAFE NSW, on how to report wrongdoing, including those that qualify for protection under the Public Interest Disclosures (PID) Act 1994 (NSW). It explains the responsibilities of TAFE NSW and the reporter in processing these reports fairly, according to legislation and in line with the public interest.
Document Type
Policy
File link
Public Interest Disclosure Internal Reporting Policy [WDCSG22010011]
Replaces
PD20020019
Manual/ Other Written Directions
Public Interest Disclosure Procedure [WDCSG320170012]
Author Branch and Contact Details
Audit and Risk Manager (02) 9217 3023
Functional Group
Corporate Services
Applies to
All staff
Last modified: 2018-01-08 12:08:12
Summary
The State Records Act 1998 (NSW) is designed to ensure effective management (efficiency, accountability and protection) of Government records throughout their existence and mandates record management obligations on NSW Government entities.
Document Type
Policy
File Link
State Records Management Policy
Replaces Document
Records Management Program
WD Contact
Head of Governance and Compliance
E: nawal.silfani@tafensw.edu.au
Group
Corporate Services
Applies to
All Employees of TAFE NSW including contingent workers.
Type: Procedure
PD Number: PD
Status: TAFE POLICY UNDER REVIEW
| Summary | |
| This Procedure supports the Gifts and Benefits Policy [WDP&S201630001] providing information for staff on decision making when dealing with gifts and benefits and to describe the transparent processes to ensure that the integrity and independence of the individual and Technical and Further Education Commission (TAFE NSW) is not compromised.
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| File Link | Register of Gifts and Benefits Procedure |
| File Size | 194KB |
| Document Type | Procedure |
| Document Number | WDP&S420160001 |
| Publication Date | 08 January 2016 |
| Author Branch | Audit and Risk Unit |
| Branch Contract | 02 9217 4362 |
| Replaces Doc. No | PD20040020 |
| Review Date | 08 January 2019 |
| Manual/ other | WDP&S320160001, WDP&S420160002, WDP&S620160001 |
| File No | TBC |
| Status | Active |
| History | View document history |
| Functional Group | People & Safety |
| Applies to | All staff |
| Distributed to | All staff |
| Audience | All Staff |
Last modified: 2018-01-11 13:39:11
Type: Guidelines
PD Number: PD20110429
Status: TAFE POLICY
Implementation Document Summary
Implementation Document
TMF Certificate of Currency – TAFE NSW
Description
TAFE NSW is a member of the NSW Treasury Managed Fund (TMF) which provides insurance for staff, and also students undertaking training and assessment in the workplace.
Document type
Guideline
Associated Policy
Insurance Cover for Students Undertaking Training and Assessment in the Workplace Policy – TAFE NSW
Applicability
TAFE NSW staff, and students undertaking training and assessment in the workplace
Document Contact
TAFE NSW Education and Training Group
Manager, Quality Services Unit
Phone 9266 8153.
Last Updated
2015-07-07
Last modified: 2017-12-20 17:00:13
Type: Policy
PD Number: WDCSG17201
Status: TAFE WRITTEN DIRECTION
Summary
Clear written direction is essential to the good governance of a business. Written direction is an important means of recording corporate knowledge and implementing continuous improvement. TAFE NSW written direction includes policies, procedures, guidelines and manuals.
Document Type
Policy
File Link
Written Direction Policy [WDCSG17201]
Replaces Document
NA
Other Written Directions
Written Direction Procedure [WDCSG17301]
Supporting Business Tools
Process Map WD Toolkit
Author Branch and Contact Details
Head of Governance & Corporate Compliance Governance, Legal and Risk wd@tafensw.edu.au
Group
Corporate Services
Applies to
All staff
Last modified: 2018-01-18 14:25:00