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- Certificate I in Retail Services
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OverviewAbout this course
Support a booming, innovative retail sector and learn the basics of retail services. Learn various customer service and workplace safety skills in simulated or operational stores, and prepare to operate stores professionally and smoothly as a retail assistant.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Use basic retail technology such as point of sales (POS) devices, barcode scanners and general computer-based tasks
Communicate with customers, managing their feedback and complaints
Work efficiently in a team and interact with colleagues
Work safely, handling multiple tasks in a fast-paced retail environment
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited qualification
Experience working in a simulated retail environment, an operational on-campus store or pop-up
Confidence to interact with customers and create a positive in-store experience
A strong pathway to continue your study in retail and enhance your career opportunities
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
- There are no entry requirements for this qualification. You can enrol today.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
An interest in the retail sector
Foundational computer knowledge, including Microsoft Word and use of the internet
A positive and friendly nature
A desire to work with people and in a team
The ability to think on your feet and respond quickly to varied tasks
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Find Your Fit
This simple tool guides you to a suitable course level based on your foundation skills and confidence.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: general retail assistant and frontline team member.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study0 Courses
Begin here to gain experience and confidence in this study area.
The Certificate I in Retail Services does not have any pre-requisite courses.
Further study3 Courses
Advance your skills to take your career to the next level
Related study0 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
The Certificate I in Retail Services does not have any related courses.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate I in Retail Services qualification, you’ll need to successfully complete 5 units of competency, including 3 core and 2 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units - 3
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Work safelySIRXWHS001
Communicate in the workplace to support team and customer outcomesSIRXCOM001
Work effectively in a service environmentSIRXIND001
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
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Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
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