Certificate I in Retail Services

The nationally recognised Certificate I in Retail Services equips you with customer service skills for an exciting career as a retail assistant in a booming and ever-evolving retail industry. Learn how to keep things running smoothly behind the scenes in a store or shop with real life tasks.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

• Communicate directly with customers
• Manage customer feedback and complaints
• Using retail technology like point of sale (POS) services and barcode scanners
• Work in a team and with colleagues
• Work safely in a retail environment

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

• A passion for retail (and what goes on behind the scenes)
• Exceptional customer and workplace communication
• Quick learning and decision making
• Teamwork
• Honesty and integrity

ACHIEVE YOUR GOALS

Completing this course provides you with:

• A strong pathway to continue your study and enhance your career opportunities

Career opportunities:

• General retail assistant
• Frontline team member

GROW YOUR CAREER

Take your career further with the:

• Certificate II in Retail Services
• Certificate III in Retail
• Certificate IV in Retail Management
• Diploma of Retail Leadership
• Diploma of Retail Merchandise Management
• Diploma in Visual Merchandising
• Certificate II in Retail Services
• Certificate III in Retail
• Certificate IV in Retail Management
• Diploma of Retail Leadership
• Diploma of Retail Merchandise Management
• Diploma in Visual Merchandising