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International Convention Centre Sydney Case Study

When International Convention Centre Sydney wanted to maintain excellence in customer service, they turned to TAFE Enterprise to deliver customised training to do just that...

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ICC Sydney and TAFE Enterprise – world-class service

As the Asia Pacific's premier integrated convention, exhibition and entertainment venue, International Convention Centre Sydney (ICC Sydney) has superb design and state-of-the-art technology, yet ICC Sydney understands it is their people that are a vital aspect in delivering and maintaining excellence … and, as such, they required a world-class, customised training program.

Challenges

  • To provide relevant, flexible and specific training designed to suit the needs of ICC Sydney.
  • To recruit and train students, interns, apprentices and employees to maintain ICC Sydney’s gold standard industry service benchmarks and expectations.
  • To develop a Food and Beverage Induction Program that ensured all staff were trained with foundation skills and knowledge.
  • To develop industry-first training that strengthened and retained staff and supported industry growth.

TAFE Enterprise delivered

Because we listened to the specific training needs of ICC Sydney, we were able to match our customised training with their business needs and priorities. Together: 

  • TAFE Enterprise and ICC Sydney developed and trained over 900 team members in a range of different training programs, including an industry-leading Food and Beverage Induction Program and Retail Bar Induction training.
  • TAFE Enterprise also offered a range of compliance courses to meet the needs of ICC Sydney such as First Aid, RSA, Food Safety, White Card and Forklift training.
  • Training was developed with ICC Sydney diversity programs in mind, with unemployed youth and Aboriginal pre-employment programs instigated.
  • Evening sessions were introduced in Phase Two of the program to better fit with the needs of the participants, resulting in a 90% satisfaction rating on program content, delivery, the trainers and industry presenters.
  • TAFE Enterprise also embedded a senior hospitality trainer recognised for their skills as a finalist in the 2016 NSW State Training Awards VET Trainer/Teacher of the Year awards. The expert trainer has been critical to the success of the program, helping the relationship between TAFE NSW and the ICC become a benchmark for subsequent industry training ventures.

The result

After many successful customised training initiatives developed by TAFE Enterprise, including an industry-leading Food and Beverage Induction Program, International Convention Centre Sydney selected TAFE Enterprise as their official training partner.

Flexible, Expert & Customised
Expertise & Flexibility

Testimonials

Geoff Donaghy (CEO, ICC Sydney)

Creating careers for our people, not simply jobs, is core to ICC Sydney’s culture. Our work with [TAFE Enterprise] will see tailored education programs developed for our people, from the moment they commence employment at ICC Sydney and have the potential to expand through their careers at ICC Sydney …. The result will be a raft of talented individuals, trained to our world leading benchmarks in both capabilities and mindset.

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