Offering Info

Statement of Attainment in Responsible Conduct of Gambling

  • TAFE NSW code: 900-81225V01-21MVL-002

Location – Moss Vale


Part Time


On campus

Course Start Date

12 Nov 2021

Study Commitment

7 Hours per week


1 Day

  • Non Government Subsidised

Course Details

The Responsible Conduct of Gaming (RCG) opens your career opportunities to gain work gambling industry. Learn to provide responsible gambling services and manage patrons using gaming machines in your establishment with a Responsible Conduct of Gambling (RCG) card.

This is a fully government subsidised JobTrainer course. Eligibility criteria applies.


Through a mix of theory and practical coursework, learn to:

  • Provide responsible gambling services to customers
  • Promote safety (harm minimisation) in venues where there are gaming machines
  • Recognise gambling problems and addiction
  • Follow legal and organisational procedures
  • Stay up to date with the latest gambling law


Develop the attributes to help you get ahead:

  • Effective communication skills
  • Good organisational skills
  • Judgement skills


Completing this course provides you with:

  • An interim RCG certification that allows you to work immediately in gaming venues across NSW, before applying for competency card
  • Knowledge of regulations and legislation around gaming responsibilities


Take your career further with the:

  • Statement of Attainment in Responsible Service of Alcohol
  • Certificate II in Hospitality
  • Certificate III in Hospitality
  • Certificate IV in Hospitality
  • Diploma of Hospitality Management

Career opportunities:

Graduates go on to roles including:

  • Gaming attendant
  • Table game attendant
  • Croupier
  • Food and beverage attendant

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.


There are no entry requirements for this Statement of Attainment course. You can enrol now.


During your study, you will need to meet specific requirements to complete your coursework.

You need to meet the following requirements to be able to undertake work placement. Your teacher will let you know when you need to provide evidence of:

  • Photo identification such as your license or proof of age card


By successfully completing this course, you will receive an interim Responsible Conduct of Gambling (RCG) certification to allow you to work immediately in gaming venues across NSW.

You will need your interim RCG certificate to apply for an RCG competency card through the NSW Services.

Important: you can take this course to become job ready but you will not be able to work around gaming machines until you are 18 years old.

Competency cards

To get your NSW RCG competency card:

  • Present your interim certificate to a Service NSW centre and complete a 100 point identification check
  • Service NSW will post your card to you. You should allow up to one month for its delivery
  • Digital competency cards are available via the Service NSW app. Download the app from iTunes or Google Play and follow the prompts

Recognition of NSW RCG competency in other jurisdictions

Responsible conduct of gambling legislative and knowledge requirements differ across borders. Check with the relevant state authority for further information.


To be prepared for this course, we recommend that you have:

  • Access to a computer to retrieve suggested pre-course reading and activities
  • Intermediate level of fitness to transport stock, equipment and stay on your feet for long periods at a time

If you need help preparing for study, contact us about your options.


This is a Part Time Face to Face course. You will need to attend approximately 7 hours of class, over 1 day.


This course offering is designed for people who:
This skill set provides skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
The Responsible Conduct of Gambling course focuses on harm minimisation requirements, detection of problem gambling, the proper communication with and management of patrons using gaming machines, and ensuring that minors (people under 18 years of age) are not permitted to use the gaming machines. Gaming machines are only allowed in two types of licensed venues: registered clubs and full hotels. If you are working (or planning to work) in a venue that is licensed to keep and operate gaming machines, then you will need RCG certification to carry out any of the following roles:
Licensee (of a full hotel)
Secretary (of a registered club)
Staff whose duty includes any activity involving gaming machines on the premises. This may include but is not limited to staff who patrol or serve in the gaming machine area, or staff who are involved in paying out winnings to patrons.
The NSW Liquor and Gaming Machine laws require licensees and staff with gaming machine duties to complete approved training in the Responsible Conduct of Gambling (RCG).

Students must be over 18 years of age to receive RCG competency card.


There are additional learning and study tools available for this course, including:
TAFE NSW provides the following services to ensure a supported and successful learning environment for all students:
Aboriginal and/or Torres Strait Islander Student Support and Services; Accessibility and Disability Services; Personal Counselling; Vocational Counselling
Learning Support; International Student Support; Scholarships; Multicultural Support

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled on Friday 12 November 2021, from 9.00am to 3.30pm at TAFE NSW Moss Vale.

This training is not subsidised by Government funding. There are no fee exemptions, concessions or subsidies available for this course.

Payment of course fee must be made PRIOR to commencement of learning activity.


Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding


Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

For further information or assistance, call 131 601.

Core Units
Number Title
SITHGAM001 Provide responsible gambling services

Note: Not all elective units listed may be available to study, please enquire for more information.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

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Course Location

Moss Vale
Kirkham Street, Moss Vale
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

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