National code: RTOSS

Statement of Attainment in Provide Responsible Gambling Services

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Overview About this course

Fast-track your hospitality career with this course and gain your RCG. Learn how to promote safety in venues where there are gaming machines, to recognise gaming problems and addiction, and to follow organisational procedures.

Outcomes What you'll gain

Learning outcomes

Through a mixture of theory and practical course work, learn to:

  • Provide responsible gambling services to customers

  • Promote safety (harm minimisation) in venues where there are gaming machines

  • Recognise gambling problems and addiction

  • Follow legal and organisational procedures

  • Stay up to date with the latest gambling law

Course outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Valuable customer service skills

  • A Responsible Conduct of Gambling (RCG) interim certificate

  • Exposure to industry professionals and access to a network of peers

  • A strong pathway to continue your study and enhance your career opportunities

Suitability Is this course right for you?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Completion requirements

During your study you’ll need to provide your teacher with the following evidence:

  • Photo ID to generate your interim certificate at the end of your course

Entry recommendations

To be prepared for this course, we recommend that you have:

  • An interest in hospitality, working in fast-paced, shift environments

  • Good communication skills

  • The ability to work in a team

  • A friendly attitude

  • The ability to comfortably stand on your feet for long periods at a time

  • Reached at least 17 years of age so you are able to work in the industry serving alcohol at the completion of your course after you turn 18

  • The ability to stand on your feet for long periods of time

  • A willingness to do shift work

  • Good judgement skills

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future career and study options

Career pathways

Our graduates go onto roles like: gaming attendant.


RCG (Responsible Conduct of Gambling) is the mandatory training unit required to provide responsible gambling services in NSW. TAFE NSW is approved by Liquor & Gaming NSW in the FY 2023/2024 to deliver RSA, RCG, Licensee/Advanced Licensee courses. Following successful completion of the Statement of Attainment in Provide Responsible Gambling Services at TAFE NSW, you are eligible to receive your interim certificate. OneGov will send you an SMS with a link to Service NSW. Follow the link to guide you through your request and be issued with your Responsible Conduct Gambling (RCG) interim certificate. You will then need to present the interim certificate at Service NSW with 100 points of ID within three months to receive your RCG competency card. Recognition of NSW RCG competency in other jurisdictions Legislative requirements differ across borders. Check with the relevant state or territory authority to see if your NSW RCG competency is recognised.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Statement of Attainment in Provide Responsible Gambling Services does not have any pre-requisite courses.

Related study 0 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

The Statement of Attainment in Provide Responsible Gambling Services does not have any related courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Provide responsible gambling services SITHGAM022

TAFE NSW services Facilities and support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery options Find a location to enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.