Fast-track your hospitality career with this course and gain your RCG. Learn how to promote safety in venues where there are gaming machines, to recognise gaming problems and addiction, and to follow organisational procedures.
Through a mixture of theory and practical course work, learn to:
Provide responsible gambling services to customers
Promote safety (harm minimisation) in venues where there are gaming machines
Recognise gambling problems and addiction
Follow legal and organisational procedures
Stay up to date with the latest gambling law
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Valuable customer service skills
A Responsible Conduct of Gambling (RCG) interim certificate
Exposure to industry professionals and access to a network of peers
A strong pathway to continue your study and enhance your career opportunities
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
During your study you’ll need to provide your teacher with the following evidence:
Photo ID to generate your interim certificate at the end of your course
To be prepared for this course, we recommend that you have:
An interest in hospitality, working in fast-paced, shift environments
Good communication skills
The ability to work in a team
A friendly attitude
The ability to comfortably stand on your feet for long periods at a time
Reached at least 17 years of age so you are able to work in the industry serving alcohol at the completion of your course after you turn 18
The ability to stand on your feet for long periods of time
A willingness to do shift work
Good judgement skills
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Our graduates go onto roles like: gaming attendant.
RCG (Responsible Conduct of Gambling) is the mandatory training unit required to provide responsible gambling services in NSW. TAFE NSW is approved by Liquor & Gaming NSW in the FY 2023/2024 to deliver RSA, RCG, Licensee/Advanced Licensee courses. Following successful completion of the Statement of Attainment in Provide Responsible Gambling Services at TAFE NSW, you are eligible to receive your interim certificate. OneGov will send you an SMS with a link to Service NSW. Follow the link to guide you through your request and be issued with your Responsible Conduct Gambling (RCG) interim certificate. You will then need to present the interim certificate at Service NSW with 100 points of ID within three months to receive your RCG competency card. Recognition of NSW RCG competency in other jurisdictions Legislative requirements differ across borders. Check with the relevant state or territory authority to see if your NSW RCG competency is recognised.
Take your study further with other courses offered at TAFE NSW:
The Statement of Attainment in Provide Responsible Gambling Services does not have any pre-requisite courses.
The Statement of Attainment in Provide Responsible Gambling Services does not have any related courses.
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.