Our teams have shorter hours over the holidays, but you can enrol anytime. For campus hours and student services, see our academic calendar.
Course information
On campusLearn in a face-to-face environment at a TAFE NSW campus.
Retail ServicesCourse specialisation
Full Time16+ hours per week.
3 monthsTime required to complete this course.
10 Feb 2022First day of attendance online or on campus.
23 Jun 2022Final day of attendance online or on campus.
Class details
8 hoursDedicated hours required each week in either online or on campus classes.
18 hoursThe minimum recommended hours you will need to commit to your studies outside of class hours. This may include private study, work placements and research.
Register interest
This course is currently closed. Register your interest to be notified when this course opens for enrolment.
Course fees
$---
Fee pending
Course fees are released each semester. We'll confirm your fee before enrolment.
Proposed timetable
What time classes run
This course is currently scheduled on Thursday with day classes. This timetable may change and will be confirmed by your teacher.
Additional information
Other things to know
Assessments
Assessments give you the opportunity to demonstrate what you have learnt and to identify the knowledge or skills that may need further development.
Knowledge assessments: multiple choice questions, short answer questions, case studies
Practical skills assessments: demonstrations under observation
Work placement
Work placement provides you with opportunities to respond to situations and circumstances that cannot be replicated in a learning or simulated environment. Work placement strengthens your training and supports continued learning and assessment in the workplace.
There is no work placement for this qualification.
Materials needed
To complete this course, the following materials are required:
There are no materials needed for this qualification.
Additional entry requirements
To make sure this delivery option is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.
There are no additional requirements for this qualification.
Units
Units taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate II in Retail Services qualification, you’ll need to successfully complete 12 Units of competency, including 7 core and 5 speciality units.
Core units - 7
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Organise personal work requirementsSIRXIND003
Work effectively in a service environmentSIRXIND001
Engage the customerSIRXCEG001
Advise on products and servicesSIRXPDK001
Course delivery
Studying on Campus
Learn in person, on a TAFE NSW campus. Depending on your course, your classroom could include purpose-built spaces like art studios, mechanical workshops, laboratories or bakeries. When you study on campus, you will receive a timetable of when you need to be on campus to attend.
Kempsey
TAFE NSW Kempsey is located right near the banks of the Macleay River, in Kempsey - a town on the New South Wales mid north coast, with a rich history and vibrant community.
Situated on a hill bristling with rich plant life and community vibes, TAFE NSW Kempsey takes pride in their friendly staff and students who are often involved with local projects that incorporate a strong focus on sustainability.
Campus address
58 Sea Street West Kempsey 2440
Parking on campus grounds is available.
Refer to your local bus timetables, visit transportnsw.info
Kempsey Station is 1200 metres from campus.
Facilities
TAFE NSW campuses work closely with the community and industry to ensure you have access to the industry standard technologies, equipment and facilities.
Aged Care practical training facility
Automotive and engineering workshop
Childcare simulated learning facility
Dedicated student computer labs
Simulated beauty therapy salon
Specialist fashion studio workshop
Student support
We're here for you. Get help and assistance with nearly every aspect of your study life - from study support and student resources, to counselling, guidance, and help finding jobs or accommodation.
- Mon8:30 am - 4:00 pm
- Tue8:30 am - 4:00 pm
- Wed8:30 am - 4:00 pm
- Thu8:30 am - 4:00 pm
- Fri8:30 am - 4:00 pm
- SatClosed
- SunClosed
- Student Services Phone: 131 601
- Counselling and careers Phone: 131 601 Email: CounsellingandCareerDevelopmentSupport@tafensw.edu.au
- Disability services Phone: 131 601 Email: DisabilityandAccessStudentSupport@tafensw.edu.au