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Offering Info

Certificate III in Retail

  • National Course Code: SIR30216
  • TAFE NSW code: SIR30216-01V01-21ULT-478

Location – Ultimo Main Campus (Trainee)

Attendance

Full Time

Delivery

Combination

Course Start Date

Enquire Now

Study Commitment

16 Hours per week

Duration

18 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

The nationally recognised Certificate III in Retail gives you the essential skills and knowledge you need for a career in retail. If you want to be a sales assistant, customer-service representative or retail supervisor, this course is an ideal pathway for employment and further study.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

  • Build customer relationships and loyalty
  • Work effectively in a team
  • Work effectively in a service environment
  • Identify and respond to security risks
  • Contribute to workplace health and safety

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

  • Strong customer-service skills
  • Communication and interpersonal skills
  • Critical thinking and problem solving
  • Attention to detail
  • Teamwork

ACHIEVE YOUR GOALS

Completing this course provides you with:

  • A nationally accredited qualification at Certificate III level
  • Strong pathways to continue your study and enhance your career opportunities
  • Skills and knowledge to start your own business

Career opportunities:

  • Frontline sales assistant
  • Customer service representative
  • Shop assistant
  • Retail supervisor
  • Merchandise coordinator
  • Sales supervisor

GROW YOUR CAREER

Take your career further with the:

  • Certificate IV in Retail Management
  • Diploma of Visual Merchandising
  • Bachelor of Business with TAFE NSW degrees

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

ENTRY REQUIREMENTS

There are no entry requirements for this qualification. You can enrol now.

Traineeship

TAFE NSW also offers the Certificate III in Retail as a traineeship. To be eligible to enrol in the course as a trainee you must:

  • Be employed in the retail industry as this course is delivered in the workplace
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.

IS THIS COURSE RIGHT FOR YOU?

To be prepared for this course, it is recommended that you have:

  • Access to a computer and internet
  • Fundamental computer skills
  • Good communication and interpersonal skills

If you need help preparing for study, contact us about your options.

ADDITIONAL REQUIREMENTS

With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

To successfully complete this course, you will need:

  • You will need to attend each class across the length of the course and additionally you will need to successfully complete all Assessment Tasks.

Discover the skills you need, for the job you want at a TAFE NSW Information Session.

INFORMATION SESSIONS

To find out more about this course, meet our teachers and receive information about enrolment and next steps, attend an information session.

Date Time Location
Thursday, 24 June 2021 10:00am to 11.00am Ultimo Campus, Building W, Level 2, Room 08
Thursday, 24 June 2021 6:00pm to 7:00pm Ultimo Campus, Building W, Level 2, Room 08

STUDY COMMITMENT

This is a Full Time Blended course. You will need to attend approximately 16 hours of class, over 3 days a week, for 18 weeks.

You may also be required to complete approximately 6 hours of additional study each week outside of class hours, including:

  • Pre-class reading of supplied course content in supplied workbooks,
  • Research on retail brands and the customer demographics of the different brands
  • Preparation of work for tasks that would be worked on in face to face class time,
  • reviewing the days class work covered in face to face delivery,
  • completing course activities in workbooks that have been provided
  • self-initiated learning to prepare the students for upcoming class tasks and course content
  • Additional out of class practice in the retail store simulated environment working on the latest technology and register systems

The delivery of units within the course have been clustered for the face-to-face delivery.


IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for people who:

  • possess a keen interest of the retail industry.
  • They would have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They are required to have sound knowledge of product and service offerings. They would work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
  • The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
  • Individuals with this qualification can perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

SERVICES AND STUDY SUPPORT

Allowance is made for the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties, such as speakers of languages other than English. Learners may be working part time in the Retail industry and or other industries; while others may be studying to enter the Retail industry.

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly Lynda.com)
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled on Monday, Tuesday and Wednesday from 10.00am to 3.30pm. This timetable may change and will be confirmed by your teacher.

SMART AND SKILLED FEES

This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?

READ BEFORE YOU ENROL

Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding

RECOGNITION

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolments for this course have now closed.

Enquire now and we will contact you when enrolments open. Visit our Online Courses to view our range of study options that you can start anytime.

Core Units
Number Title
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXWHS002 Contribute to workplace health and safety
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
Elective Units
Number Title
SIRXSLS002 Follow point-of-sale procedures
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRRRTF001 Balance and secure point-of-sale terminal
SIRXIND002 Organise and maintain the store environment

Note: Not all elective units listed may be available to study, please enquire for more information.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

Ultimo, Main Campus
651-731 Harris Street, Ultimo
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

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