Student log in

When studying at a TAFE NSW location, you will need to join the campus Wi-Fi network. You will also need to log in to different accounts and platforms to communicate and collaborate with your teachers and other students.

If you have already activated your account, you are ready to log in to the TAFE NSW Student Hub.

If you haven’t activated your account, follow the instructions on this page to:

• connect to the Wi-Fi
• register and activate your email account
• log in to the Student Hub
• get started with multi-factor authentication (MFA) and PingID.

If you don’t have access to your own device, you may borrow a TAFE NSW computer. This service is available for students, subject to availability. The lending time will vary, to ensure equal access for all students.

You can check the availability with your campus library.

When on campus, you will have access to the TAFE NSW Wi-Fi.

To connect, you will need to:

• be currently enrolled at TAFE NSW

• be on TAFE NSW premises within range of a router

• know your TAFE NSW username and password

• have a device that is compatible with the TAFE NSW secure Wi-Fi network.

You can read our FAQs, use live chat or contact your campus librarian via our library services and support pages below.

Having a TAFE NSW account gives you access to the Student Hub, campus Wi-Fi and computer access. If you've studied with us before, you can use your existing account details to log in.

When using a new device, you will need to use your full TAFE NSW email address: firstname.lastname@studytafensw.edu.au. Your user name may also include a number.

Follow these steps to activate and log in to your account:

1. Click the account activation link in the Welcome to TAFE email you received when you enrolled.

2. Enter the security code sent to your email address.

3. Create a secure password that meets TAFE NSW requirements.

4. Log in to the TAFE NSW Student Hub with your user ID and password.

5. Click on My Details to provide your personal email address for password recovery. 

Inactive accounts

If you have forgotten your password or need to reactivate your old account, call the Student Technology Service Desk on on 131 601.

When you start at TAFE NSW, you will receive a TAFE NSW email address. Use this email address when communicating with your teachers, other students or TAFE NSW staff members.

Steps to get started:

1. Visit TAFE NSW Student Hub.

2. Enter your username and password.

3. Read and agree to the conditions of use.

4. Select the Microsoft Outlook icon in the Student Hub.

5. Select your preferred language and current time zone, then save.

If you are having difficulties accessing your email account, please call the TAFE NSW Service Desk on 131 601 or make an enquiry below.

Multi-factor authentication (MFA) is used to protect against cyber attacks and ensure that your personal information stays secure. It adds an extra layer of security to your login process as it checks your identity twice before letting you log in.

Along with your password, you'll also need to enter a code sent to your phone or another device. This additional step confirms your identity before giving you access.

To log in to your TAFE NSW online account or campus computers, you’ll need to use MFA.

There are two steps:

1. Enter your TAFE NSW username and password.

2. Confirm your identity using MFA with PingID.

To learn more visit our MFA page.

PingID is the MFA software TAFE NSW uses to verify your identity when accessing your account and our systems.

You can set it up on devices like:

• iPhones

• Android phones

To use PingID on your phone, make sure you have enabled a passcode, pattern lock, or biometric lock.

To download MFA, your devices require compatible operating systems:

• iOS 11.0 or later for iPhones, iPads, and iPods, and

• Android 8.0 or later for Android devices.

Get started with PingID

When logging in to your TAFE NSW account for the first time, you will be prompted to register with PingID.

To register, follow the prompts and enter your username and password.

Once registered, you will be asked to enter your username and password again, to activate MFA and protect your account.

Follow the prompts and click ‘yes’ to activate MFA on your device.

Your student user ID is your firstname.lastname. It may also include a number.

If you have forgotten your password, you will need to reset it using the personal email address you provided. We will use this email to send you instructions.

To get started:

1. Go to the Student Hub log in page.

2. Select Forgot your password.

3. Follow the prompts to reset.

For more information, take a look at our step-by-step password reset guides or YouTube video below.

If you need further assistance, call the Student Technology Service Desk on 131 601.

Keeping your TAFE NSW and personal Office browser accounts separate is important for privacy and security. Using separate browser profiles ensures that personal information remains private and secure, minimising the risk of accidental data sharing or unauthorised access.

By maintaining distinct browser profiles for your TAFE NSW and personal Office accounts, you can effectively manage your different profiles, ensuring that academic and personal information remain organised, secure, and easily accessible. 

Read our information sheet ‘Creating separate browser profiles to access TAFE NSW resources’ for step by step instructions. 

If you need further assistance to access, please get in touch with the Student Technology Service Desk below.

For more information, check out our Get ready to study page.