Fast-track your hospitality career with this course and gain your RCG. Learn how to promote safety in venues where there are gaming machines, to recognise gaming problems and addiction, and to follow organisational procedures.
This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.
Through a mixture of theory and practical course work, learn to:
Provide responsible gambling services to customers
Promote safety (harm minimisation) in venues where there are gaming machines
Recognise gambling problems and addiction
Follow legal and organisational procedures
Stay up to date with the latest gambling law
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Valuable customer service skills
A Responsible Conduct of Gambling (RCG) interim certificate
Exposure to industry professionals and access to a network of peers
A strong pathway to continue your study and enhance your career opportunities
Some courses require evidence of previous experience or study before you can enrol
During your study you’ll need to provide your teacher with the following evidence:
Photo ID to generate your interim certificate at the end of your course
To be prepared for this course, we recommend that you have:
An interest in hospitality, working in fast-paced, shift environments
Good communication skills
The ability to work in a team
A friendly attitude
The ability to comfortably stand on your feet for long periods at a time
Reached at least 17 years of age so you are able to work in the industry serving alcohol at the
completion of your course after you turn 18
The ability to stand on your feet for long periods of time
A willingness to do shift work
Good judgement skills
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Our graduates go onto roles like: gaming attendant.
RCG (Responsible Conduct of Gambling) is the mandatory training unit required to provide responsible gambling services in NSW. TAFE NSW is approved by Liquor & Gaming NSW in the FY 2022/2023 to deliver RSA, RCG, Licensee/Advanced Licensee courses. Upon successful completion of the Statement of Attainment in Responsible Conduct of Gambling, you will be issued with interim certificates for this qualification. You will need to present these certificates at Service NSW with 100 points of ID within three months to receive your RCG competency card. Recognition of NSW RCG competency in other jurisdictions Legislative requirements differ across borders. Check with the relevant state or territory authority to see if your NSW RCG competency is recognised.
Take your study further with other courses offered at TAFE NSW:
The Statement of Attainment in Responsible Conduct of Gambling does not have any pre-requisite courses.
The Statement of Attainment in Responsible Conduct of Gambling does not have any related courses.
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Smarthinking - online access to a tutor
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.