Study - Ways to Study - Student Readiness - FAQs

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COVID-19 information for TAFE NSW students

For your safety, TAFE NSW has measures in place to limit the impact of COVID-19 at TAFE NSW campuses. It is important that you adhere to all instructions for COVID-safety. These are a condition of enrolment at this time. As soon as we are able, we will ease our COVID restrictions.

At the moment, all students attending TAFE NSW campuses must:

  • Check in, using the QR code displayed, or using SafeZone (see FAQ below for instructions)
  • Regularly wash and sanitise your hands
  • Stay 1.5 metres from others where possible
  • ​​​​​​​If it’s not possible to stay 1.5 metres from others, you may need to wear a mask. Your teacher will advise. If you don’t have a mask, one will be provided.
  • In some other areas, mask wearing may be required. You will be advised if this is the case.

You are welcome to wear a mask at other times if you choose to do so.

Access to TAFE NSW libraries is currently limited to enrolled students only.

To help you start your study, this hub answers your common queries, like resetting a password, accessing online services, using campus facilities and more. You can also use this hub to request support.

If you are studying by connected learning, these checklists and guides will help you prepare.

Need further support?
Call us on 131 601
Monday - Friday: 8:00 AM - 5:00 PM AEST

Need further support?
Call us on 131 601
Monday - Friday: 8:00 AM - 5:00 PM AEST
Studying via Connected Learning?

Frequently Asked Questions

You can activate your account in six steps:

  1. Click on the link for Account activation in the Welcome to TAFE NSW email you received when you enrolled.
  2. Enter your User ID provided in the email e.g. firstname.lastname1
  3. Enter the security code sent to your personal email address.
  4. Establish a password that is secure and meets TAFE password requirements.
  5. Login to TAFE NSW portal with your User ID and password.
  6. Click on My Details to provide your personal email address for password recovery if you forget your password.

Click on 'forgot your password' to reset your password.

You will need to have previously provided your personal email address, which we will use to send you instructions on how to reset your password.

As a reminder, your student user ID is firstname.lastname.

If you complete this password recovery step, and something doesn't work, call 131 601 for help.

You can login into the TAFE NSW Student Portal via https://my.tafensw.edu.au using your TAFE NSW User ID (firstname.lastname e.g. john.doe23) and password.

If you are having trouble, here's a guide to help you access the TAFE NSW Student Portal and your Learner Portal.

To get started, use the email link on the Student Portal via https://my.tafensw.edu.au

If you are having trouble, here's a guide to help you access your TAFE NSW email.

By signing in to your Office 365 account, you will be able to access the apps you need to get your work done and collaborate with other students and your teachers.

To access your TAFE NSW Office 365 account, you'll need the following:

  1. Access to a modern web browser (for example Chrome, Edge, Safari or Firefox
  2. Your TAFE username and password (provided to you at enrolment)

How to sign in:

  1. Head to https://office.com
  2. Sign in with your TAFE NSW username@studytafensw.edu.au (e.g. jane.smith3@studytafensw.edu.au) and the password you were issued when you enrolled.

To get started with TAFE NSW's Office 365 tools, check out this useful guide.

TAFE NSW uses several web conferencing technology platforms to connect students and teachers, including Adobe Connect.

You can get started with this overall Student Guide for Adobe Connect.

The following guides can walk you through how to access your Adobe Connect Room, including from different types of devices and operating systems.

Your enrolment needs to be finalised prior to you attending classes. Once your enrolment has been finalised, you will be provided with details about when you can start attending classes.

NSW Health requires us to record details of when you are at a TAFE NSW campus. This is so that, if there is a case of COVID-19, they would be able to contact you to tell you what you would need to do.

Students, staff and all visitors to TAFE NSW sites need to check-in each time they are on campus.

There are two ways to do this:

Use the QR codes displayed around campus.

Use the SafeZone app to either automatically or manually check-in.

To download the app, search for ‘SafeZone’ in your app store. Once downloaded, you’ll need to:

  • sign-in using your <username>@studytafensw.edu.au email address
  • complete the personal information section
  • register a ‘user group’, which is the campus you study at. This will allow you to receive timely notifications about this campus, even when you are not on campus.

Your teaching team will provide you with all details regarding your study program.

Your teaching team will provide you with all details regarding your study program.

Yes, you can study on campus if you need to. Please raise this directly with your teacher, so they can plan an appropriate learning space that considers social distancing and hygiene practices.

If you can't attend a class because you are unwell, let your teacher know as per normal.

If you have challenges with your study program, please reach out to your teacher to discuss your options. 

Your teaching team will provide you with all details of your study program, including the best methods to make contact with them.

You should discuss your learning preferences with your teacher. 

If you have any concerns about your readiness or needs, please raise this need directly with your teacher.

This will allow them to plan for an appropriate learning space that considers social distancing and hygiene practices.

Your teaching team will provide you with all details regarding the time, place and format of all assessments that you are required to complete as part of your study.

As always, if you are facing challenges with your study program, talk with your teacher. They will work with you on the matter.

Face to face training will continue when it is needed, with practical exercises adjusted for social distancing and hygiene practices. All modified face to face delivery is subject to an approved plan that ensures all health and safety impacts have been identified, assessed, and mitigated.

No matter how training is delivered, TAFE NSW has state-wide guidelines and risk management practices in place to ensure the safety and wellbeing of all staff and students.

These guidelines and principles allow for teaching teams to implement a locally developed response, which factors in the size, space, and availability of leaning facilities, student numbers and needs, as well as accounting for other individual factors.

For specific questions about practical lessons as part of your study program, please contact your teacher.

Yes. Work placements will proceed where it can be achieved safely, and both students (or their parent/guardian) and employers wish to do so. Teachers will provide details of work placements.

If you have any further question, please contact your teacher for details.

Work placements will proceed where it can be achieved safely and both students (or their parent/guardian) and employers wish to do so.

Your teacher will provide you with details of work placements if it forms part of your study program.

If you have any further questions, contact your teacher for details.

TAFE NSW is encouraging students to stay enrolled and active in their studies where possible. Having an active enrolment may support your eligibility for a Centrelink benefit or allowance. Please check your eligibility with Centrelink.

If you choose to defer your studies due to personal circumstances, you must talk it through with your Head Teacher first. You may be able to defer for up to a maximum 12 months.

If you defer a government subsidised course, such as Smart and Skilled, your Smart & Skilled Student fee or Concession fee will not change if you return to your studies within 12 months.

If you are enrolled in a Government subsidised course, such as Smart and Skilled, you may consider deferring your studies rather than withdrawing.

Deferring your subsidised training mean:

  1. You can defer your study in the course for up to 12 months during the duration of the course.
  2. If you return to your studies within 12 months, your Smart & Skilled student fee or Concession fee will not change.
  3. If you do not return to study within this 12 month period, your student record will be updated to show you as 'withdrawn/discontinuing' your study.

TAFE NSW is encouraging all students to stay enrolled and active in your studies. Having an active enrolment may support your eligibility for a Centrelink benefit or allowance. Please check your eligibility with Centrelink.

If now is not the right time for you to continue your study, you have the option of deferring for up to 12 months.

If you choose to withdraw from your studies, you may be entitled to a partial refund, in accordance with the TAFE NSW Fee and Refund policy.

Please visit Withdrawals and Refunds for more information.

Course fees at TAFE NSW are not changing as part of our response to COVID-19.

No matter how your training is delivered, on completion of your study, you will graduate with the same highly regarded qualification and the same job-ready skills.

If you can, TAFE NSW encourages you to stay enrolled and active in your studies. Having an active enrolment may support your eligibility for a Centrelink benefit or allowance. Please check your eligibility with Centrelink.

Establishing a payment plan

To help manage the cost of your study, TAFE NSW offers a range of pay-as-you-go options, such as payment by instalments. This means you make small regular payments. These options include:

  • Instalment plans
  • Split payments

To apply for a payment plan, please contact us on 131 601. Any payment plan, including the amount and number of instalments depends on the course you are studying and your individual circumstances.

Struggling to pay your fees

If you have outstanding fees, please contact us on 131 601 as soon as possible to discuss alternate arrangements.

Deferring your studies

If you choose to defer your studies due to personal circumstances, you should talk it through with your teachers first. You may be able to defer for up to a maximum 12 months.

Unfortunately, a deferral cannot extend beyond 12 months.

You will need to withdraw from your current enrollment. You may choose to enrol in the course again, when you are ready to commence your studies.

TAFE NSW libraries are open for on-campus services to current students only.

This is in addition to the already available online support including LibChat, online, email and phone assistance, will continue to be offered to support online delivery.

TAFE NSW has state-wide social distancing guidelines, and risk management practices in place to ensure the safety and wellbeing of all those who deliver and use our services.

These guidelines allow library teams to provide a locally appropriate range of services based on the size, space and availability of facilities, student numbers and their primary needs.

< p>To ensure the health and safety of all:

  • Access to physical collections at all locations will be via ‘click and collect’ services.
  • The physical capacity of each space is displayed at entrances. Limits are monitored and enforced.
  • PPE and sanitising products are available. We ask that all customers work with us for the ongoing hygienic use of libraries, facilities and equipment.
  • Libraries may only be used for course-related work.

Please contact your Local Library manager for more information.

TAFE NSW offers free counselling and career services for all students. TAFE NSW counsellors are operating (in most cases) according to their usual consultation times, Monday to Friday during business hours.

You can book a one on one personal phone or video session with a TAFE NSW counsellor. To book a session:

  1. Visit: www.tafensw.edu.au/locations.
  2. Pick your preferred TAFE NSW location.
  3. Click the ‘More about this campus’ button.
  4. Use the phone number or email listed to start a conversation with a TAFE NSW counsellor.

For more information about the range of support services TAFE NSW offers, visit our support webpage.

At TAFE NSW we understand that every student has individual needs. If you are living with an injury, a disability or a health condition, we can provide support for your studies.

If you need:

  • more information about the disability support services TAFE NSW offers, visit our Disability Services webpage.
  • further assistance, call us on 131 601 and ask to speak to a Disability Consultant.

Yes, you may borrow a TAFE NSW computer, subject to local availability. The lending period will vary to ensure equal access for all students.

Contact your campus library via https://tafensw.libguides.com/contacts

Yes. You may still use TAFE NSW data services while on campus. However, at home and away from campus, you are responsible for your own data usage.

Students can use campus technology if it is available.

Please raise this need directly with your teacher, so they can plan an appropriate learning space that considers social distancing and hygiene practices.

If you need to access the internet or mobile data at home, please reach out to your internet or mobile provider.

Some telcos are offering lower cost plans for students or additional data at no cost, and in some instances, waiving late fees in the case of financial hardship.

Please speak to your telco provider to make the most of these services. You can find more information here:

You may use practical learning facilities under the guidance and direction of your teacher. This is to ensure that appropriate social distancing and hygiene practices are followed at all times.

If you would like to make use of these practical facilities, please contact your teacher.

Yes. Students can use campus technology if it is available.

Please raise this need with your teacher directly, so they can plan an appropriate learning space that considers social distancing and hygiene practices.

TAFE NSW campuses and facilities are still open. However, you will need to contact your teacher, who can support you with accessing the TAFE NSW on campus learning facilities, networks, and equipment.

If you normally access printing services within a library, contact your campus library via https://tafensw.libguides.com/contacts to see if these services are available.

There are several knowledge articles on the student portal regarding ICT questions. Should you require further assistance, please reach out to your teacher, or to student services. If you need further technical assistance please call the Student Technology Service Desk on 131 601 Option 4 Option 2.

Yes, provided you access these from the TAFE NSW Student Portal.

All TAFE NSW students have access to the Microsoft Office 365 suite of applications, including Word, Excel, and PowerPoint. Here's a guide to help you install Office 365 applications.

Additionally, all eligible students have access to the Adobe Creative Cloud suite of applications. These can be accessed via the student log in, on the Adobe Creative Cloud website.

If you need further assistance to access or install these products please call the Student Technology Service Desk on 131 601 Option 4 Option 2.

All TAFE NSW students have access to the Microsoft Office 365 suite of applications, including Word, Excel, and Powerpoint.

The applications can be accessed via the Student Portal. Visit https://my.tafensw.edu.au.

Additionally, all eligible students have access to the Adobe Creative Cloud suite of applications. These can be accessed via the student log in, on the Adobe Creative Cloud website.

If you need further assistance to access or install these products please call the Student Technology Service Desk on 131 601 Option 4 Option 2.

To help you stay safe when studying online, you should:

  1. Have strong passwords.
  2. Be careful when clicking on links and attachments in email
  3. Monitor your account for suspicious activity

To explore these tips in more detail, please read TAFE NSW's Top 10 Cyber Security Tips for Students.

It is recommended to use and keep current an anti-virus software on your computer.

There are many free and paid products that are reputable and can help protect the computer.

This site has useful reviews: https://whirlpool.net.au/wiki/antivirus.

For more information about online safety and security, read TAFE NSW's Top 10 Cyber Security Tips for Students.

You will need to have your password reset immediately.

Please delete the email and call 131 601 to reset your password.

Library staff may be able to answer some student IT queries and can assist you with your information needs.

Please do not share your password with TAFE NSW staff.

If you need further technical assistance please call the Student Technology Service Desk on 131 601 Option 4 Option 2.

There are several knowledge articles on the student portal regarding ICT questions. Should you require further assistance, please reach out to your teacher or to student services.

However, depending on the nature of the issues, you may also need to contact your internet service provider (ISP).

Always be careful when clicking on attachments or links in email, they could be phishing messages. If it’s unexpected or suspicious for any reason, don’t click on email, just delete it.

Please consider who is emailing and what they are asking you to do. Many phishing emails will ask you to do something as an urgent and may ask you to enter your login details.

For more information about online safety and security, read TAFE NSW's Top 10 Cyber Security Tips for Students.

Your teaching team will provide you with all details regarding your study program. These include details of the learning resources and materials available to you, along with any items that you may be required to provide yourself.

If you have yet to receive the details of your study program, please reach out to your TAFE NSW teacher.

Your teaching team will provide you with all details regarding your study program. These include details of the learning resources and materials available to you, along with any items that you may be required to provide yourself.

For the privacy of your fellow classmates, you must not record your lessons.

Your teachers are currently working through how these lessons can be pre-recorded.

Teachers have been provided with specific guidance on ways to implement appropriate social distancing within the teaching environment, which are slightly different to the general measures in place in the broader community.

Where your study program requires face-to-face interaction or practical environments such as labs, kitchens or workshops, we are taking action by:

  • Encouraging regular hand hygiene of participants
  • Regularly wiping frequently used surfaces
  • Avoiding congestion in common areas by staggering class break times.

The QR Code will take you to an online form, where you can enter your details.

If you use an iPhone or Samsung Galaxy, open the camera app and position it over the QR Code.

If you use another device, you may need to download a QR scanner such as Google Lens. Open the QR scanner and position it over the QR Code.

Once you have scanned the QR Code, you will receive a notification to open the check-in form, where you add your details, including the geographic location, campus and building/room number.

If you are required to study on campus for any reason, TAFE NSW will advise you via your TAFE NSW student email address if there are any changes to the hours of operation or if a campus will be closed. You may also receive notifications by SMS.

If a campus or facility is closed, your study program will continue, unless advised otherwise.

If there is a confirmed case of COVID-19, students who may have had direct contact with the individual will be notified. TAFE NSW will consult with NSW Health about possible closure of TAFE NSW facilities and advice to students.

NSW Health will trace any close contacts of the infected person. This may require temporarily ceasing physical operations while the contact tracing is done and cleaning is undertaken.

NSW Health will advise students and staff who have been identified as a close contact and provide appropriate advice, which may include the need for them to self-isolate for the appropriate period of time.