International Course Info

Course code:


Course fee:



0.5 Year


This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies.

Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development.

Licensing/Regulatory Information - No licensing, legislative or certification requirements apply to this qualification at the time of publication.


Possible job titles relevant to this qualification include:

  • Information Systems Office Manager
  • Office Systems Administrator
  • IT Office Manager
  • Systems Administrator
  • Systems Manager


When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledgeand skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.


From mountains to oceans, from cities to country towns, international students can choose from over 50 campus locations across the state. Experience our vibrant spaces such as libraries, cafes and gyms as well as places you can network, socialise and just chill out.

Learn more about TAFE NSW study locations


LocationsStarting DatesCourse Fees
Miller Feb , Jul A$12,150


Additional costs for uniforms, equipment, textbooks and materials (if applicable) range from A$300 - $1,000 per course.


There are many scholarships, grants and bursaries which can help you financially with studying in Australia.They are offered by the Australian Government and a number of other public and private organisations.

Learn more about Scholarships


To receive this course students must complete all core units and, if available, a range of additional units.

Note: Additional units contain compulsory and elective units which may vary between each semester and campus, and will depend on a number of considerations including the packaging rules for the qualification and demand for the unit.

  • Packaging Rules Total Number of Units = 20
  • 4 core units plus 16 elective units
  • The elective units consist of up to 16 units from the specialist elective groups below with a maximum of 5 units from any one group:
  • Group A Networking, Group B Programming, Group C It support, Group D Web design and development, Group E Digital games, Group F Digital media technologies, Group G Project management
  • Up to 5 from elsewhere in ICT Information and Communications Technology Training Package or any other Training Package or accredited course at Diploma or Advanced Diploma level. The elective units chosen must be relevant to the work outcome and meet local industry needs.
  • Core Units
  • BSBSUS501 Develop workplace policy and procedures for sustainability
  • BSBWHS501 Ensure a safe workplace
  • ICTICT509 Gather data to identify business requirements
  • ICTICT517 Match ICT needs with the strategic direction of the enterprise

  • ICTNWK502 Implement secure encryption technologies
  • ICTNWK503 Install and maintain valid authentication processes
  • ICTNWK504 Design and implement an integrated server solution
  • ICTNWK505 Design build and test a network server
  • ICTNWK506 Configure, verify and troubleshoot WAN links and IP services in a medium enterprise network
  • ICTNWK507 Install, operate and troubleshoot medium enterprise routers
  • ICTNWK508 Install, operate and troubleshoot medium enterprise switches
  • ICTNWK509 Design and implement a security perimeter for ICT networks
  • ICTNWK510 Develop, implement and evaluate system and application security
  • ICTNWK511 Manage network security
  • ICTNWK514 Model preferred system solutions
  • ICTNWK515 Develop configuration management protocols
  • ICTNWK516 Determine best fit topology for a local network
  • ICTNWK517 Determine best fit topology for a wide area network
  • ICTNWK518 Design an enterprise wireless local area network
  • ICTNWK519 Design an ICT security framework
  • ICTNWK520 Design ICT system security controls
  • ICTNWK521 Install, configure and test a payment gateway
  • ICTNWK522 Build decks using wireless markup language
  • ICTNWK524 Install and configure network access storage devices
  • ICTNWK525 Configure an enterprise virtual computing environment
  • ICTNWK529 Install and manage complex ICT networks
  • ICTNWK531 Configure an internet gateway
  • ICTNWK532 Identify and resolve network problems
  • ICTNWK533 Configure and manage advanced virtual computing environments
  • ICTNWK534 Monitor and troubleshoot viral computing environments
  • ICTNWK535 Install an enterprise virtual computing environment
  • ICTNWK536 Plan implement and test enterprise communication solutions
  • ICTNWK614 Manage ICT security
  • ICTNWK615 Design and configure desktop virtualisation
  • ICTPRG502 Manage a project using software management tools
  • ICTPRG503 Debug and monitor applications
  • ICTPRG504 Deploy an application to a production environment
  • ICTPRG505 Build advanced user interface
  • ICTPRG506 Design application architecture
  • ICTPRG507 Implement security for applications
  • ICTPRG508 Create mashups
  • ICTPRG509 Build using rapid application development
  • ICTPRG510 Maintain custom software
  • ICTPRG511 Monitor and support data conversion to new ICT system
  • ICTPRG512 Prepare for the build phase of an ICT system
  • ICTPRG513 Coordinate the build phase of an ICT system
  • ICTPRG515 Review developed software
  • ICTPRG516 Develop integration blueprint for ICT systems
  • ICTPRG517 Install, test and evaluate pilot version of ICT system
  • ICTPRG518 Monitor the system pilot
  • ICTPRG523 Apply advanced programming skills in another language
  • ICTPRG524 Develop high level object oriented class specifications
  • ICTPRG525 Build Java applets
  • ICTPRG526 Maintain functionality of legacy code programs
  • ICTPRG527 Apply intermediate object oriented language skills
  • ICTPRG528 Perform ICT data conversion
  • ICTPRG531 Prepare for application development using current methods
  • ICTPRG532 Apply advanced object oriented language skills
  • ICTPRG601 Develop advanced mobile multi touch applications
  • ICTSAD501 Model data objects
  • ICTSAD502 Model data processes
  • ICTSAD503 Minimise risk of new technologies to business solutions
  • ICTICT501 Research and review hardware technology options for organisations
  • ICTICT502 Develop detailed component specifications from project specifications
  • ICTICT503 Validate quality and completeness of system design specifications
  • ICTICT504 Confirm transition strategy for a new system
  • ICTICT506 Implement process re-engineering strategies
  • ICTICT507 Select new technology models for business
  • ICTICT510 Determine appropriate ICT strategies and solutions
  • ICTICT512 Plan process re-engineering strategies for business
  • ICTICT514 Identify and manage the implementation of current industry specific technologies
  • ICTICT515 Verify client business requirements
  • ICTSAD506 Produce a feasibility report
  • ICTSAS501 Develop, implement and evaluate an incident response plan
  • ICTSAS502 Establish and maintain a client user liaison
  • ICTSAS504 Develop and conduct client acceptance test
  • ICTSAS505 Review and update disaster recovery and contingency plans
  • ICTSAS506 Update ICT system operational procedures
  • ICTSAS507 Implement and evaluate systems for regulatory and standards compliance
  • ICTSAS509 Provide client ICT support services
  • ICTSAS510 Review and develop ICT maintenance strategy
  • ICTSAS511 Prioritise ICT change requests
  • ICTSAS512 Review and manage delivery of maintenance services
  • ICTSAS517 Use network tools
  • ICTSAS518 Install and upgrade operating systems
  • ICTSAS519 Perform systems tests
  • ICTSAS520 Develop detailed test plans
  • ICTSAS522 Manage the testing process
  • ICTWEB411 Produce basic client side script for dynamic web pages
  • ICTWEB429 Create a markup language document to specification
  • ICTWEB501 Build a dynamic website
  • ICTWEB502 Create dynamic web pages
  • ICTWEB503 Create web based programs
  • ICTWEB504 Build a document using eXtensible markup language
  • ICTWEB505 Develop complex web page layouts
  • ICTWEB506 Develop complex cascading style sheets
  • ICTWEB507 Customise a complex ICT content management system
  • ICTWEB508 Develop website information architecture
  • ICTWEB509 Use site server tools for transaction management
  • ICTWEB510 Analyse information and assign meta tags
  • ICTWEB511 Implement quality assurance process for websites
  • ICTWEB512 Administer business websites and servers
  • ICTWEB515 Implement and use web services
  • ICTWEB516 Research and apply emerging web technology trends
  • ICTGAM501 Create design concepts for digital games and 3-D media
  • ICTGAM503 Create a complex 3-D interactive computer game
  • ICTGAM504 Manage interactive media production
  • ICTGAM506 Create complex code for mobile game devices
  • ICTGAM507 Develop intermediate 3-D software for games and interactive media
  • ICTGAM508 Develop complex 3-D software for games and interactive media
  • ICTGAM509 Design interactive 3-D applications for scientific and mathematical modelling
  • ICTGAM510 Prepare games for different platforms and delivery modes
  • ICTGAM511 Manage testing of games and interactive media
  • ICTGAM512 Create and implement designs for a 3-D games environment
  • ICTGAM514 Design and create models for a 3-D and digital effects environment
  • ICTGAM515 Design and create advanced particles, fluids and bodies for 3-D digital effects
  • ICTGAM516 Animate a 3_D character for digital games
  • ICTGAM517 Produce a digital animation sequence
  • ICTGAM518 Animate physical attributes of models and elements
  • ICTGAM519 Manage technical art and rigging in 3-D animation
  • ICTGAM520 Create and combine 3-D digital games and components
  • ICTGAM521 Create interactive 3-D environments for digital games
  • ICTGAM522 Complete digital editing for the 3-D and digital effects environment
  • ICTGAM523 Collaborate in the design of 3-D game levels and environments
  • ICTGAM524 Integrate multiple data sources into interactive 3-D environments
  • ICTGAM525 Apply digital texturing for the 3-D environment in digital games
  • ICTGAM526 Create complex 3-D characters for games
  • ICTGAM527 Integrate database with online game
  • ICTGAM529 Analyse business opportunities in the digital games environment
  • BSBCRT501 Originate and develop concepts
  • CUADIG502 Design digital applications
  • CUADIG503 Design e-learning resources
  • CUADIG507 Design digital simulations
  • CUAPHI504 Employ specialised imaging technologies
  • CUAPOS201 Perform basic vision and sound editing
  • CUAPOS401 Edit screen content for fast turnaround
  • CUASOU307 Record and mix a basic music demo
  • CUASOU504 Produce sound recordings
  • ICTDMT501 Incorporate and edit digital video
  • ICTICT406 Build a graphical user interface
  • ICTICT419 Work effectively in the digital media industry
  • ICTPMG501 Manage ICT projects


From certificates to diplomas, degrees to study packages, you can take your study further with us.


Plan your study around your life with a TAFE NSW study package. Our study packages allow for multiple courses to be packaged together that can lead you to a TAFE NSW or an Australian University Bachelor Degree with credits. This gives you a one stop shop by completing your applications for the whole package through TAFE NSW allowing you to apply for one student Visa for the full duration of the package.