International Course Info

Course code:


Course fee:



0.5 Year


The Certificate IV in Hospitality strengthens your hospitality skills and prepares you to work in a supervisory or team leader role in a wide range of hospitality organisations including restaurants, hotels, clubs, pubs, cafes and bars.

Become a concierge, bar or gaming supervisor, shift manager or front office supervisor. Study with TAFE NSW and develop your knowledge of industry operations.

You will learn essential leadership, communication and service skills for an exciting career that can serve you all over the world.

**This qualification is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available**


Learn more about Scholarships


Through theory and practical course work, you will learn to:

  • Lead and manage people
  • Monitor work operations
  • Provide advice on food and beverage pairings
  • Enhance customer service experiences
  • Manage conflict in the workplace
  • Manage diversity in the workplace
  • Contribute to work health and safety procedures


TAFE NSW is known for delivering theory along with practical learning. You will strengthen your practical skills in hospitality, including:

  • Business operation skills
  • Working in a fast-paced environment
  • Providing excellent customer service
  • Implementing and monitoring safety
  • Making espresso coffee
  • Providing responsible service of alcohol
  • Creating reservations for accommodation


Stand out in a global job market by developing a range of key soft skills that equip you with the confidence to work in the hospitality industry:

  • Leadership and management abilities
  • Strong communication and interpersonal skills
  • Problem solving strategies to meet client expectations
  • The ability to work independently and as part of a team
  • Attention to detail
  • Professionalism
  • A strong set of service values


Technology is changing the way the global hospitality industry operates. Apps in particular, are increasingly important in the way hoteliers manage guest services and can now control many aspects of the guest cycle and experience.

Social networks and hospitality rating platforms like TripAdvisor have had a big impact on customers. This has led to increased transparency in the industry and ultimately, to improved quality of service provided by hospitality organisations.

As the standard of service increases in the hospitality industry, new job profiles have emerged to meet the challenge. Qualifications and quantitative competencies (like forecasting and budgeting) are becoming important for success in the industry.


When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledgeand skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

Academic Requirements:

English Language Requirements:

Additional Requirements:

  • The NSW Liquor and Gaming regulations require students to be 18 years of age or older if they are undertaking units that involve the service of alcohol and/or gaming operations.

TAFE NSW makes every effort to ensure your Language, Literacy and Numeracy (LLN) needs are met. The level of support you need may be assessed via a review of your LLN skills with written tasks and a one-on-one interview. If you need to strengthen your LLN skills, an individual training plan will be created with you.

Workplace learning ('on-the-job' training) is required for the achievement of competencies to receive the Certificate IV in Hospitality.

Work placement is a critical part of your success in this course, a teacher will assist you in gaining unpaid work placement with a hospitality establishment in line with TAFE NSW policy. This will happen once you have gained enough knowledge to operate safely in the workplace.

Your work placement will be supported and monitored by TAFE NSW. As well as the in-class training and assessment you will be required to complete 180 hours (36 supervisory shifts) of work placement during scheduled service periods working in a real industry environment.

We recommend that you seek paid employment to meet this requirement and the teacher will advise if your workplace is suitable

To be prepared for this course, it is recommended that you have:

  • Good communication skills

If you need help preparing for study, contact us about your options.

The NSW Liquor and Gaming regulations require students to be at least 18 years old if they undertake units that involve the service of alcohol and/or gaming operations.

You need to be at least 18 years old to complete the electives below:


  • Provide responsible service of alcohol (RSA)
  • Provide responsible gambling services (RCG)

Students who complete the RSA and RCG electives will receive a competency card from NSW Liquor and Gaming allowing you to serve or supply alcohol and/or work with gaming machines.


From mountains to oceans, from cities to country towns, international students can choose from a range of courses offered at multiple campus locations across the state. Experience our vibrant spaces such as libraries, cafes and gyms as well as places you can network and socialise.

Learn more about TAFE NSW study locations

LocationsStarting DatesCourse Fees
Kingswood Feb , Jul A$8,790


Additional costs for uniforms, equipment, textbooks and materials (if applicable) range from A$300 - $1,000 per course.


TAFE NSW offers you a range of on campus study environments you will have access to industry specific computer rooms, study and presentation areas as well as general student facilities to enhance your learning and student experience.

Student facilities, amenities and support services include:

  • TAFE NSW Disability Support Service
  • TAFE NSW Language, Literacy and Numeracy (LLN) support
  • TAFE NSW Careers, Counselling and Pathways Service
  • Studiosity - online access to a tutor


To receive this course students must complete all core units and a range of Additional units. 

Note: Additional units may vary between each semester and campus, and will depend on a number of considerations including the packaging rules for the qualification and demand for the unit at that location. TAFE NSW does not guarantee that speciality units listed will be offered at each location and semester. You will receive your timetable from the teaching section on commencement and speciality units offered will be provided at that time.

  • Packaging Rules
  • 21 units must be completed:
  • 9 core units, 12 elective units consisting of:
  • 1 unit from Group A, 7 units from Group B, 4 units from Group B elsewhere in the SIT Training Package or any other current Training Package or accredited course..
  • Core Units
  • BSBDIV501 Manage diversity in the workplace
  • SITHIND004 Work effectively in hospitality service
  • SITXCCS007 Enhance customer service experiences
  • SITXCOM005 Manage conflict
  • SITXFIN003 Manage finances within a budget
  • SITXHRM001 Coach others in job skills
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXWHS003 Implement and monitor work health and safety practices
  • SITHIND001 Use hygienic practices for hospitality service
  • SITXFSA001 Use hygienic practices for food safety
  • CPPCLO2001A Maintain hard floor surfaces
  • CPPCLO2004A Maintain carpeted floors
  • CPPCLO2009A Clean glass surfaces
  • CPPCLO2010A Clean ceiling surfaces and fittings
  • CPPCLO2017A Clean wet areas
  • CPCCLO2019A Sort and remove waste and recyclable materials
  • CPPCLO2035A Maintain cleaning storage areas
  • CPCCLO3013A Clean window coverings
  • CPPCLO3016A Wash furniture and fittings
  • SITHACS001 Clean premises and equipment
  • SITHACS002 Provide housekeeping services to guests
  • SITHACS003 Prepare rooms for guests
  • SITHACS004 Launder linen and guest clothes
  • SITHACS005 Provide porter services
  • SITHACS006 Provide valet services
  • SITHACS007 Conduct night audit
  • SITHACS008 Provide accommodation reception services
  • SITTTSL002 Access and interpret product information
  • SITTTSL005 Sell tourism products and services
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL010 Use a computerised reservations or operations system
  • SITXCCS002 Provide visitor information
  • SITXCCS004 Provide lost and found services
  • SITXCCS005 Provide club reception services
  • SITXCRI001 Respond to a customer in crisis
  • SITXCOM004 Address protocol requirements
  • BSBITU301 Create and use databases
  • BSBITU306 Design and produce business documents
  • BSBITU402 Develop and use complex spreadsheets
  • SITXEBS001 Use social media in a business
  • BSBSUS401 Implement and monitor environmentally sustainable work practices
  • SITEEVT001 Source and use information on the events industry
  • SITEEVT002 Process and monitor event registrations
  • SITEEVT003 Coordinate on-site event registrations
  • SITEEVT004 Provide event staging support
  • SITEEVT005 Plan in-house events or functions
  • BSBFIA301 Maintain financial records
  • BSBFIA401 Prepare financial reports
  • SITXFIN002 Interpret financial information
  • HLTAID003 Provide first aid
  • SITHFAB001 Clean and tidy bar areas
  • SITHFAB002 Provide responsible service of alcohol
  • SITHFAB003 Operate a bar
  • SITHFAB004 Prepare and serve non-alcoholic beverages
  • SITHFAB005 Prepare and serve espresso coffee
  • SITHFAB006 Provide room service
  • SITHFAB008 Operate and monitor cellar systems
  • SITHFAB009 Conduct a product tasting for alcoholic beverages
  • SITHFAB010 Prepare and serve cocktails
  • SITHFAB011 Provide advice on beers, spirits and liqueurs
  • SITHFAB012 Provide advice on Australian wines
  • SITHFAB013 Provide advice on imported wines
  • SITHFAB014 Provide table service of food and beverage
  • SITHFAB015 Provide silver service
  • SITHFAB016 Provide advice on food
  • SITHFAB017 Provide advice on food and beverage matching
  • SITHFAB018 Provide gueridon service
  • SITHFAB019 Plan and monitor espresso coffee service
  • SITXFSA001 Use hygienic practices for food safety
  • SITXFSA002 Participate in safe food handling practices
  • SITXFSA003 Transport and store food
  • SITHGAM001 Provide responsible gambling services
  • SITHGAM002 Attend gaming machines
  • SITHGAM003 Operate a TAB outlet
  • SITHGAM004 Conduct Keno games
  • SITHGAM005 Analyse and report on gaming machine data
  • SITHGAM006 Deal Baccarat games
  • SITHGAM007 Conduct Big Wheel games
  • SITHGAM008 Deal Blackjack games
  • SITHGAM009 Deal Poker games
  • SITHGAM010 Deal Pontoon games
  • SITHGAM011 Conduct Rapid Roulette games
  • SITHGAM012 Conduct Roulette games
  • SITHGAM013 Conduct Sic Bo games
  • SITHGAM015 Attend casino gaming machines
  • SITHGAM016 Deal Caribbean Stud games
  • SITHGAM017 Deal Casino War games
  • SITHGAM018 Deal Mississppi Stud games
  • SITHGAM019 Conduct Rapid Baccarat games
  • SITHGAM020 Conduct Rapid Big Wheel games
  • SITHGAM021 Deal Three Card Poker games
  • SITXHRM002 Roster staff
  • SITXINV002 Maintain the quality of perishable items
  • SITXINV003 Purchase goods
  • SITXINV004 Control stock
  • SITHKOP006 Plan catering for events or functions
  • SITXLAN003 Conduct oral communication in a language other than English
  • SITXLAN004 Conduct complex oral communication in a language other than English
  • SITXLAN005 Read and write information in a language other than English
  • SITXMPR001 Coordinate production of brochures and marketing materials
  • SITXMPR002 Create a promotional display or stand
  • SITXMPR003 Plan and implement sales activities
  • SITXMPR004 Coordinate marketing activities
  • SITXMPR005 Participate in cooperative online marketing initiatives
  • CPPSEC2012A Monitor and control individual and crowd behaviour
  • CPPSEC3018A Provide for the safety of persons at risk
  • SITXWHS002 Identify hazards, assess and control safety risks
  • SITHIND001 Use hygienic practices for hospitality service
  • SITHIND002 Source and use information on the hospitality industry
  • SITTIND001 Source and use information on the tourism and travel industry


From certificates to diplomas, degrees to study packages, you can take your study further with us.


Build your expertise with a TAFE NSW Hospitality study pathway:


Plan your study around your life with a TAFE NSW study package. Our study packages allow for multiple courses to be packaged together that can lead you to a TAFE NSW or an Australian University Bachelor Degree with credits. This gives you a one stop shop by completing your applications for the whole package through TAFE NSW allowing you to apply for one student Visa for the full duration of the package.