International Course Info

Course code:


Course fee:



0.5 Year


This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a basic level of self-sufficiency as an ICT user.

Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.

Students will be required to have a USB storage device or hard disk to save backups of their in class work and assessments. Additional resources required to assist you in your study include pens, pencils, notebook and access to a computer or laptop or tablet with Wi-Fi capability. Students can also access these through the TAFE NSW Libraries.

Licensing/Regulatory Information - No licensing, legislative or certification requirements apply to this qualification at the time of publication.


Possible career opportunities relevant to this qualification include help desk officer, help desk assistant, ICT operations support, ICT user support, PC support, technical support.


When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledgeand skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

  • Year 10 or equivalent
  • Students should have an understanding of the basic operations of a computer, the internet and Microsoft applications such as Word and Excel

  • Academic IELTS 5.5 or TOEFL (iBT) 46 or TAFE NSW General English Program

    From mountains to oceans, from cities to country towns, international students can choose from over 50 campus locations across the state. Experience our vibrant spaces such as libraries, cafes and gyms as well as places you can network, socialise and just chill out.

    Learn more about TAFE NSW study locations


    LocationsStarting DatesCourse Fees
    Blacktown Feb , Jul A$8,670
    Meadowbank Feb , Jul A$8,670
    Mount Druitt Feb , Jul A$8,670
    Port Macquarie Feb , Jul A$8,670
    St Leonards Feb A$8,670
    Wollongbar Feb A$8,670
    Wollongong West Feb , Jul A$8,670


    LocationsStarting DatesCourse Fees
    Meadowbank Feb , Jul A$8,670
    Port Macquarie Feb , Jul A$8,670
    St Leonards Feb A$8,670
    Wollongbar Feb , Jul A$8,670
    Wollongong West Feb , Jul A$8,670


    Additional costs for uniforms, equipment, textbooks and materials (if applicable) range from A$300 - $1,000 per course.


    There are many scholarships, grants and bursaries which can help you financially with studying in Australia.They are offered by the Australian Government and a number of other public and private organisations.

    Learn more about Scholarships


    To receive this course students must complete all core units and, if available, a range of additional units.

    Note: Additional units contain compulsory and elective units which may vary between each semester and campus, and will depend on a number of considerations including the packaging rules for the qualification and demand for the unit.

    • Packaging Rules Total Number of Units = 17
    • 6 core units plus 11 elective units
    • The elective units consist of all units from one of the following specialist elective groups:
    • Group A Applications, Group B Network Administration, Group C Support, Group D Web Technologies, Group E Multimedia
    • up to 7 from any of the specialist elective groups below or from Group F general elective units below
    • up to 3 from elsewhere in ICT Information and Communications Technology Training Package or any other Training Package or accredited course at Certificate III or IV level.
    • The elective units chosen must be relevant to the work outcome and meet local industry needs.
    • Core Units
    • BSBSUS401 Implement and monitor environmentally sustainable work practices
    • BSBWHS304 Participate effectively in WHS communication and consultation processes
    • ICTICT202 Work and communicate effectively in an ICT environment
    • ICTICT301 Create user documentation
    • ICTICT302 Install and optimize operating system software
    • ICTSAS308 Run standard diagnostic tests

    • ICTICT203 Operate application software packages
    • ICTICT304 Implement system software changes
    • ICTICT307 Customise packaged software applications for clients
    • ICTICT308 Use advanced features of computer applications
    • ICTICT409 Develop macros and templates for clients using standard products
    • ICTNWK301 Provide network systems administration
    • ICTNWK302 Determine and action network problems
    • ICTNWK304 Administer network peripherals
    • ICTNWK305 Install and manage network protocols
    • ICTSAS307 Install, configure and secure a small office or home office network
    • ICTICT303 Connect internal hardware components
    • ICTSAS303 Care for computer hardware
    • ICTSAS304 Provide basic system administration
    • ICTSAS305 Provide ICT advice to clients
    • ICTSAS306 Maintain equipment and software
    • BSBEBU401 Review and maintain a website
    • ICTWEB201 Use social media tools for collaboration and engagement
    • ICTWEB302 Build simple websites using commercial programs
    • ICTWEB303 Produce digital images for the web
    • CUAANM301 Create 2D digital animations
    • CUAANM302 Create 3D digital animations
    • ICTGAM301 Apply simple modelling techniques
    • ICTGAM302 Design and apply simple textures to digital art
    • ICTGAM303 Review and apply the principles of animation
    • BSBIPR301 Comply with organisational requirements for protection and use of intellectual property
    • CUADIG301 Prepare video assets
    • CUADIG302 Author interactive sequences
    • CUADIG304 Create visual design components
    • ICPDMT346 Incorporate video into multimedia presentations
    • ICTBWN302 Install optical fibre splitters in fibre distribution hubs
    • ICTBWN303 Install lead-in module and cable for fibre to the premises
    • ICTBWN307 Use optical measuring instruments
    • ICTBWN308 Work safely on live optical fibre installations
    • ICTBWN309 Perform tests on optical communication system and components
    • ICTCBL219 Apply safe technical work practices for cabling registration when configuring an ADSL circuit
    • ICTCBL246 Install, maintain and modify customer premises communications cabling ACMA Restricted Rule
    • ICTCBL247 Install, maintain and modify customer premises communications cabling ACMA Open Rules
    • ICTCBL330 Splice and terminate optical fibre cable for telecommunications projects
    • ICTICT305 Identify and use current industry specific technologies
    • ICTICT306 Migrate to new technology
    • ICTNWK303 Configure and administer a network operating system
    • ICTNWK306 Evaluate characteristics of cloud computing solutions and services
    • ICTNWK419 Identify and use current virtualisation technologies
    • ICTPRG301 Apply introductory programming techniques
    • ICTTEN208 Use electrical skills when working with telecommunications networks
    • ICTWHS204 Follow work health and safety and environmental policy and procedures


    From certificates to diplomas, degrees to study packages, you can take your study further with us.


    When you finish this course you may be eligible to apply for:

    • Certificate IV in Information Technology Networking (ICT40418) or (ICT40418IT) or a range of other Certificate IV qualifications


    Plan your study around your life with a TAFE NSW study package. Our study packages allow for multiple courses to be packaged together that can lead you to a TAFE NSW or an Australian University Bachelor Degree with credits. This gives you a one stop shop by completing your applications for the whole package through TAFE NSW allowing you to apply for one student Visa for the full duration of the package.

    TAFE NSW allows for two or more courses to be packaged together, either to meet the prerequisite requirements for a course or to plan your studies around your career goals. You can submit a single TAFE NSW application form and will be able to apply for one Student Visa for the full duration of the package.