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International Course Info

Certificate IV in Information Technology Support (Service Desk)

  • National Code: ICT40215
  • CRICOS Code: 089576B
This course is for people who want be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with industry-specific elective units in service desk.

Subject area: Information Technology

Course code:
RS10312
Course fee:
A$10,310
0.5 Year

ENTRY REQUIREMENTS

  • Students should have an understanding of the basic operations of a computer, the internet and Microsoft applications such as Word and Excel.While there is no formal academic entry requirement for this course, for student visa purposes you may be required to show successful completion of an (academic qualification equivalent to Year 10 or Year 12)
  • Academic IELTS 5.5 or TOEFL (iBT) 46 or English Language Programs (Beginner to Advanced) at TAFE NSW or equivalent
  • COURSE INTAKES

    FOR 2019

    St Leonards
    Northern Sydney Institute
    Total course fee: A$10,310 Enrol: Feb , Jul
     

    COURSE STRUCTURE AND UNITS

    To receive the Certificate IV in Information Technology Support (Service Desk) students must complete all core units and, if available, a range of additional units.

    Note: Additional units contain compulsory and elective units which may vary between each semester and campus, and will depend on a number of considerations including the packaging rules for the qualification and demand for the unit.

    CORE UNITS ADDITIONAL UNITS

    ARTICULATIONS

    When you finish this course, you may be eligible for advanced standing in: Diploma of Information Technology Systems Administration R10332 Diploma of Database Design and Development R10334.

     

    ADDITIONAL COSTS

    Course fees and duration can vary based on the Institute you want to study at, the entry requirements for the course, and the year you will begin study.

    Additional costs for uniforms, equipment, textbooks and materials (if applicable) range from A$300 - $1,000 per course.

    CAREER OPPORTUNITIES

    Possible job titles include customer support, help desk specialist, PC support technician, user support technician.