LEARN NEW SKILLS
Through a mix of theory and practical coursework, learn to:
- Source and use information on the tourism and travel industry
- Develop tourism products
- Develop and manage quality customer service practices
- Manage finances, prepare and monitor budgets
- Research and comply with regulatory requirements
- Monitor work operations
- Establish and maintain a work health and safety system
GAIN PRACTICAL EXPERIENCE
Build your experience and get practical skills in:
- Project management
- Leading and managing people
- Managing diversity in the workplace
- Making effective strategic decisions
- Developing and implementing marketing strategies
- Business planning and product development
- Sourcing and preparing information for clients
- Establishing and conducting business relationships
- Managing risk
DEVELOP YOUR PROFESSIONAL CONFIDENCE
Develop the qualities you need to get ahead in this industry:
- Customer service, collaboration and consultation skills
- Problem solving strategies to meet client expectations
- Great communication and interpersonal skills
- Patience and attention to detail
- An aptitude for leadership and management
- Analytical and strategic thinking capabilities
- The ability to work as part of a team
- Professionalism
CAREER PATHWAYS
This qualification could help you prepare for roles like:
- Account Manager
- Business Development Manager
- Director of Groups and Incentives
- Director of Marketing
- Director of Product Development
INTERNATIONAL ENTRY REQUIREMENTS
When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledgeand skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.
Academic Requirements:
- Year 12 or equivalent
English Language Requirements:
- Academic IELTS 6.0 (with no individual band less than 5.5) or equivalent
TAFE NSW makes every effort to ensure your Language, Literacy and Numeracy (LLN) needs are met. The level of support you need may be assessed via a review of your LLN skills with written tasks and a one-on-one interview. If you need to strengthen your LLN skills, an individual training plan will be created with you.
To be prepared for this course, it is recommended that you have:
- A passion for the travel and tourism industry
- The ability to communicate and work well with others
- The ability to think strategically
- Strong literacy and numeracy skills
- An aptitude for management and leadership
If you need help preparing for study, contact us about your options.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication
STARTING DATES, COURSE FEES AND LOCATIONS
From mountains to oceans, from cities to country towns, international students can choose from a range of courses offered at multiple campus locations across the state. Experience our vibrant spaces such as libraries, cafes and gyms as well as places you can network and socialise.
Learn more about TAFE NSW study locations
| Locations | Starting Dates | Course Fees |
|---|---|---|
| Hamilton | Feb | A$15,950 |
| Locations | Starting Dates | Course Fees |
|---|---|---|
| Hamilton | Feb | A$15,950 |
ADDITIONAL COSTS
Additional costs for uniforms, equipment, textbooks and materials (if applicable) range from A$300 - $1,000 per course.
CAMPUS FACILITIES AND SUPPORT
TAFE NSW provides support services across all campus locations. Whatever your needs or circumstances, we have the resources, counselling and facilities to support you while you are studying.
We offer a range of support services including:
- TAFE NSW Disability Support Service
- TAFE NSW Language, Literacy, and Numeracy (LLN) support
- TAFE NSW Careers, Counselling, and Pathways Service
- Smarthinking – online access to a tutor
- LinkedIn Learning – an online resource that offers innovative courses and tutorials to improve your personal and professional skills
COURSE STRUCTURE AND UNITS
To receive this course students must complete all core units and a range of Additional units.
Note: Additional units may vary between each semester and campus, and will depend on a number of considerations including the packaging rules for the qualification and demand for the unit at that location. TAFE NSW does not guarantee that speciality units listed will be offered at each location and semester. You will receive your timetable from the teaching section on commencement and speciality units offered will be provided at that time.
- Packaging Rules 27 units must be completed
- 17 core units
- 10 elective units, consisting of:6 units from Group A,4 units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
- Core Units
- BSBOPS504 - Manage business risk
- BSBOPS601 - Develop and implement business plans
- BSBTWK501 - Lead diversity and inclusion
- BSBWRT411 - Write complex documents
- SITTIND003 - Source and use information on the tourism and travel industry
- SITTPPD017 - Develop tourism products
- SITXCCS015 - Enhance customer service experiences
- SITXCCS016 - Develop and manage quality customer service practices
- SITXFIN008 - Interpret financial information
- SITXFIN009 - Manage finances within a budget
- SITXFIN010 - Prepare and monitor budgets
- SITXGLC002 - Identify and manage legal risks and comply with law
- SITXHRM009 - Lead and manage people
- SITXMGT004 - Monitor work operations
- SITXMGT005 - Establish and conduct business relationships
- SITXMPR014 - Develop and implement marketing strategies
- SITXWHS008 - Establish and maintain a work health and safety system
- SITTTVL001 - Access and interpret product information
- SITTTVL002 - Provide advice on international destinations
- SITTTVL003 - Provide advice on Australian destinations
- SITTTVL004 - Sell tourism products or services
- SITTTVL005 - Prepare customer quotations
- SITTTVL006 - Book tourism products and process documentation
- SITTTVL007 - Use a computerised reservations or operations system
- SITTGDE016 - Lead tour groups
- SITTGDE017 - Prepare and present tour commentaries or activities
- SITTGDE018 - Develop and maintain the general and regional knowledge required by guides
- SITTGDE023 - Coordinate and operate tours
- SITXCCS010 - Provide visitor information
- SITTPPD019 - Develop culturally appropriate tourism operations
- SITTTVL008 - Source airfares and issue tickets for domestic flights
- SITTTVL009 - Construct international airfares
- SITTTVL011 - Provide specialist advice on cruises
- SITXHRM010 - Recruit, select and induct staff
- SITXMGT006 - Manage projects
- SIRXOSM002 - Maintain ethical and professional standards when using social media and online platforms
- SIRXOSM003 - Use social media and online tools
- SITXMPR015 - Obtain and manage sponsorship
- BSBTWK503 - Manage meetings
- BSBSUS211 - Participate in sustainable work practices
- BSBTEC301 - Design and produce business documents
- SITXHRM007 - Coach others in job skills
- SITXCOM010 - Manage conflict
KEEP LEARNING WITH TAFE NSW
From certificates to diplomas, degrees to study packages, you can take your study further with us.
STUDY PATHWAYS
Whatever your career ambitions, we will help you get there with a range of courses to develop your skills, build your knowledge and prepare you for work.
TAFE NSW is here to create exceptional learner experiences and to support you on your study journey to make sure you achieve your goals.
Explore your study options across a range of disciplines and talk to your TAFE NSW Education Agent or contact us.
STUDY PACKAGES
Plan your study around your life with a TAFE NSW study package. Our study packages allow for multiple courses to be packaged together that can lead you to a TAFE NSW or an Australian University Bachelor Degree with credits. This gives you a one stop shop by completing your applications for the whole package through TAFE NSW allowing you to apply for one student Visa for the full duration of the package.
TAFE NSW allows for two or more courses to be packaged together leading to a University Bachelor Degree with guaranteed credit at Australian universities. You will be required to complete a TAFE NSW application form & University application form and will be able to apply for one Student Visa for the full duration of the package.