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National code: SIT30616

Certificate III in Hospitality

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Overview About this course

Gain the foundational skills to work in the fast-paced hospitality industry and find your customer service style. This course will prepare you for a rewarding career as a function host, food and beverage attendant, barista or gaming attendant as you learn the ins and out food service.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

Outcomes What you'll gain

Learning outcomes

Through a mixture of theory and practical course work, learn to:

  • Work effectively with others

  • Provide excellent customer service

  • Practice serving skills

  • Show social and cultural sensitivity

  • Participate in safe work practices

  • Deliver hospitality services in real and simulated environments

Course outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Real-world experience through completing a mandatory 36 service periods (work placement or shifts) in industry, organised by TAFE NSW

  • Skills to interact positively with multiple customers and provide quality customer experiences

  • Experience to work with increasing speed and efficiency to meet the operational needs of contemporary hospitality businesses

  • Confidence to identify issues and problems and notify your supervisor

  • Work cooperatively as part of a team, and taking responsibility for service outcomes

  • Responsible Service of Alcohol interim certificate (depending on specialty unit)

  • Provide Responsible Gambling Services interim certificate (depending on specialty unit)

  • Strong pathways to continue your studies and enhance your career opportunities

Suitability Is this course right for you?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

  • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

Completion requirements

During your study you’ll need to provide your teacher with the following evidence:

  • Your teacher will let you know when you need to provide evidence of being over 18 years of age. This is mandatory for these electives: Provide responsible service of alcohol (RSA) and Provide responsible gambling services (RCG)

  • This course is delivered in two options, one of which involves bar service. The NSW Liquor and Gaming regulations require you to be 18 years of age or older to obtain a competency card that allows you to serve or supply alcohol or work with gaming machines.

  • If you are under 18 years old, or if you need support in preparation for study, contact us about your options.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Literacy and numeracy skills at a Year 10 high school level

  • Good communication skills

  • An interest in hospitality and working in a fast-paced, shift environment

  • The ability to work in a team

  • If you are under 18 years old, or if you need support in preparation for study, contact us about your options.

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future career and study options

Career pathways

Our graduates go onto roles like: Food and beverage attendant, Espresso coffee machine operator, Function host, Gaming attendant, Café attendant, Senior bar attendant and Guest service agent

Licensing

The NSW Liquor and Gaming regulations require you to be 18 years of age or older to obtain a competency card that allows you to serve or supply alcohol or work with gaming machines. This qualification may include these electives with licensing requirements that are regulated by Liquor and Gaming NSW: Provide responsible service of alcohol (RSA) and Provide responsible gambling services (RCG).
If you undertake these electives, you will be issued with an interim RSA or RCG certificate. The interim certificate licenses you to work in the industry immediately and is only valid for a short period while you apply for your permanent competency card through Service NSW.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 1 Course

Begin here to gain experience and confidence in this study area.

Further study 2 Courses

Advance your skills to take your career to the next level

Related study 0 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

The Certificate III in Hospitality does not have any related courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate III in Hospitality qualification, you’ll need to successfully complete 15 Units of competency, including 7 core and 8 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Work effectively in hospitality service SITHIND004

  • Source and use information on the hospitality industry SITHIND002

  • Work effectively with others BSBWOR203

  • Participate in safe work practices SITXWHS001

TAFE NSW services Facilities and support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery options Find a location to enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.