Overview About this course
Jet-set your career in the tourism industry, provide great customer service to help others have the adventure of their dreams. Begin working in the dynamic and diverse sector as a booking agent, customer service agent or reservation agent among other jobs.
This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.
Outcomes What You'll Gain
Learning Outcomes
Through a mixture of theory and practical course work, learn to:
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Work effectively in the tourism industry
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Provide great customer service
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Research and interpret information to support sales
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Apply practical skills to succeed in contemporary tourism settings
Course Outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
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Experience in a real or simulated work environment either on-the-job or at a TAFE NSW campus
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Practise providing visitor information, as well as domestic and international travel destination information
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Practise sales and customer services techniques
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Develop great customer service and communication skills that are transferable across all industries
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A strong foundation to start your career in the tourism industry
Suitability Is This Course Right For You?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
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There are no entry requirements for this qualification. You can enrol today.
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This course is offered as a traineeship. Enquire today to check the eligibility requirements.
Entry recommendations
To be prepared for this course, we recommend that you have:
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A passion to work in the tourism industry
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The ability to communicate and work well with others
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A desire to work with people and help others
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An idea about the sector of tourism you would like to work in, for example, visitor services, theme parks and attractions or concierge services
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Pathways Future Career and Study Options
Career pathways
Our graduates go onto roles like: Adventure tourism guide, Booking agent, Customer service agent, Inbound tour coordinator, Museum attendant, Reservation sales agent and Visitor information officer
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study 0 Courses
Begin here to gain experience and confidence in this study area.
The Certificate III in Tourism does not have any pre-requisite courses.
Further study 2 Courses
Advance your skills to take your career to the next level
Related study 3 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Units Units taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate III in Tourism qualification, you’ll need to successfully complete 15 Units of competency, including 4 core and 11 speciality units.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Source and use information on the tourism and travel industry SITTIND001
Show social and cultural sensitivity SITXCOM002
Participate in safe work practices SITXWHS001
Provide service to customers SITXCCS006
TAFE NSW Services Facilities and Support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
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TAFE NSW Disability Support Service
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TAFE NSW Language, Literacy and Numeracy (LLN) support
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TAFE NSW Aboriginal Support; Learner support (ABE)
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TAFE NSW Careers, Counselling and Pathways Service
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TAFE NSW Libraries
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Scholarship programs – be supported as you explore your talents and fulfil your potential
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Smarthinking - online access to a tutor
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LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
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Student associations – get social with our student community
Delivery Options Find a Location to Enrol
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.