Jet-set your career in the tourism industry, provide great customer service to help others have the adventure of their dreams. Begin working in the dynamic and diverse sector as a booking agent, customer service agent or reservation agent among other jobs.
This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.
Through a mixture of theory and practical course work, learn to:
Work effectively in the tourism industry
Provide great customer service
Research and interpret information to support sales
Apply practical skills to succeed in contemporary tourism settings
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Experience in a real or simulated work environment either on-the-job or at a TAFE NSW campus
Practise providing visitor information, as well as domestic and international travel destination information
Practise sales and customer services techniques
Develop great customer service and communication skills that are transferable across all industries
A strong foundation to start your career in the tourism industry
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
This course is offered as a traineeship. Enquire today to check the eligibility requirements.
To be prepared for this course, we recommend that you have:
A passion to work in the tourism industry
The ability to communicate and work well with others
A desire to work with people and help others
An idea about the sector of tourism you would like to work in, for example, visitor services, theme parks and attractions or concierge services
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Our graduates go onto roles like: Adventure tourism guide, Booking agent, Customer service agent, Inbound tour coordinator, Museum attendant, Reservation sales agent and Visitor information officer
Take your study further with other courses offered at TAFE NSW:
The Certificate III in Tourism does not have any pre-requisite courses.
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Courses are made up of a combination of both core and specialty units. In the Certificate III in Tourism qualification, you’ll need to successfully complete 15 Units of competency, including 4 core and 11 speciality units.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Smarthinking - online access to a tutor
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.