National code: BSB40120

Certificate IV in Business (Operations)

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Overview About this course

Gain invaluable business operations skills and knowledge to support the smooth-running and success of a range of organisations across various industries as an office manager, office administrator and more.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Produce complex business documents

  • Coordinate business operational plans

  • Manage risk in an organisation

  • Using the Microsoft Office suite and other popular software packages

  • Conduct and present research to inform successful business decisions

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Exposure to realistic business operations environments

  • Confidence handling and producing real-life business documents

  • Experience using business technology like Microsoft Teams and Microsoft Office suite

Suitability Is This Course Right For You?

Entry requirements

This course requires evidence of previous experience or study before you can enrol

  • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

  • There are no entry requirements for this qualification. You can enrol now.

Traineeship

  • To be eligible to enrol as a trainee you must:

  • Be employed in the business industry as this course is delivered in the workplace

  • Have a signed traineeship contract

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Completed your Higher School Certificate or equivalent level of study OR

  • Completed a Certificate III in Business OR

  • Approximately 2 years' relevant work experience in the industry

  • Confidence in creating and managing multiple files across the Microsoft Office suite, such as combining information using Excel spreadsheets and Word documents

  • Keyboard skills

  • Time management and organisational skills

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like:

Office Managers

Office Managers organise and control the functions and resources of offices such as administrative systems and office personnel.

  • Full-time share Full-time workers usually work 35 hours or more a week (in all their jobs combined).

    65%

  • Employment size Employment size is the number of workers who do this as their main job.

    47,300 workers

  • Average age This is the average age of all workers in this job.

    46 years

  • Weekly pay Median earnings are shown for full-time, non-managerial employees paid at the adult rate, before tax or any amounts that are salary sacrificed. These figures are a guide to earnings only and should not be used to determine a wage rate.

    $1,310

  • Average full-time The average full-time hours that people in this role work each week.

    41 hours

  • Skill level rating Skill level ratings are based on the range and complexity of job roles. In general, the higher the skill level, the more formal education and training, previous experience or on-the-job training needed to be good at the job.

    High

  • Gender share

    89% female

  • Future growth The Department of Employment, Skills, Small and Family Business estimates the likely change in number of workers in this role, or industry, over the next 5 years. Future growth is the likely percentage change compared to all other job roles.

    Stable

Other jobs include: Small business supervisor, Warehouse supervisor and Office administrator

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 1 Course

Begin here to gain experience and confidence in this study area.

Further study 2 Courses

Advance your skills to take your career to the next level

Related study 1 Course

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate IV in Business (Operations) qualification, you’ll need to successfully complete 12 units of competency, including 6 core and 6 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Build and maintain business relationships BSBTWK401

  • Use digital technologies to collaborate in a work environment BSBTEC404

  • Apply critical thinking to work practices BSBCRT411

  • Implement and monitor WHS policies, procedures and programs BSBWHS411

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.