About - Policies - Fees

POLICIES AND PROCEDURES: FEES

Type: Policy
PD Number: PD03
Status: TAFE POLICY

1. Objectives – Policy statement

1.1

This policy outlines the additional costs that learners may be charged over and above the course fee.

2. Audience and applicability

This policy applies to TAFE NSW Regions with respect to additional costs to learners for materials, resources, equipment and services used by them in undertaking training and in the course of their study.

The following principles set the parameters for levying additional costs to learners:

  • additional charges may be requested of any learner for materials, resources, equipment and services that will be directly used by them in the course of their studies
  • essential items that become the property of the learner
  • the level of the additional costs are directly related to cost recovery of the requirements of the course for materials, resources, equipment and services used by the learner
  • learners are fully informed of the additional costs and alternatives available to those with difficulties paying through course information brochures, the TAFE NSW Region’s website, course orientation sessions and via online enrolment services
  • no monies collected to provide learners with materials, resources, equipment and services are diverted for other use
  • this policy is underpinned by the general principle that no learner should face embarrassment by inability to pay

3. Context

3.1

The policy has been developed in the context of the additional costs to learners, over and above the course fee, that are levied on learners when they enrol in TAFE NSW.

3.2

This policy has been reviewed in the context of the NSW Government Smart and Skilled Reform with implementation and effect from 1 January 2015.

3.3

The legislative requirements of the Higher Education Support Act (HESA) 2003 and the requirements within the TAFE NSW VET FEE-HELP policies and procedures

3.4 Document history and details

 

Implementation date

19/01/2006

Web publication date

24/01/2006

Reference Number

PD/2006/0314/V02

Approval date

19/01/2006

Approving officer

Managing Director TAFE NSW

Superseded documents

Course Related Charges Policy

Document history

N/A

Main changes since previous version

Reference to Smart & Skilled and VET Fee Help

Policy contact

TAFE Operations & Institute Services

NSW TAFE Commission reference numbers N/A

SCIS Number

N/A

Publication data

Publicly-available Yes
Storage location wwwpolicies: central
Primary location TAFE | Student administration | Fees
Leading and Managing
the School categories
none
Subject keywords TAFE, course related charges, students, enrolment, payment, resources, equipment, services

4. Responsibilities and delegations

4.1

Regional General Managers have responsibility for determining the additional costs for courses delivered by their Institute.

5. Monitoring, evaluation and reporting requirements

5.1

TAFE NSW Regions will monitor and evaluate the implementation of this policy and report as required.

5.2

TAFE NSW Student Services will review the policy annually to ensure compliance with the annual update to Smart and Skilled Operating Guidelines and Fees Administration policy

5.3

TAFE NSW STudent Services will monitor and review related procedures to ensure compliance with this policy

6. Contact

TAFE NSW Learner inquiries regarding this policy should be directed to the Administration Office at the learner’s college of enrolment

TAFE NSW Region inquiries regarding the implementation of this policy or its associated procedures should be directed to TAFE NSW Operations & Regional Support, TAFE NSW Student Services.

Last modified: 2017-11-07 15:45:46

Type: Policy
PD Number: WDFSG17201
Status: TAFE WRITTEN DIRECTION

Summary 
This Policy identifies TAFE NSW students’ obligations for payment of the Student Fee, Concession Fee and, where applicable, Additional Costs determined by their enrolment conditions, other charges which may apply during their training, and the relevant refund conditions on fees, costs and charges.

Document Type
Policy

File Link
Student Fees and Refund Policy – TAFE NSW

Replaces Document
NSW Government Subsidised Training – Fee and Refund Policy

Other Written Directions 
Student Fees and Refund Procedure (under development)

Supporting Business  Tools
 Student Administration Moodle

WD Contact 
Policy Operations and Support Officer E: Bernadette.Colling@tafensw.edu.au

Group 
Corporate Services

Applies to
All students, excluding TAFE NSW students who are covered by the VET Student Loan Tuition legislation or the Higher Education Student Loan legislation; and those covered by Contracted Training.

Last modified: 2018-04-05 13:53:03

Type: Policy
PD Number: DOC17/236643V3
Status: TAFE NSW POLICY

Print copy

1. Introduction

1.1 TAFE NSW is an approved VET Student Loans (VSL) provider and must ensure policies and procedures are in place to administer compliance requirements of the Commonwealth Government VET Student Loans program.

2. Purpose

2.1 This policy defines how TAFE NSW will manage VET Student Loans in accordance with the requirements of the VET Student Loans Act 2016 and associated legislative instruments.

3. Scope

3.1 Applies to all eligible TAFE NSW students who are enrolled in a VET Student Loans approved qualification and to TAFE NSW employees who are engaged in the VET Student Loans program.

4. Policy

4.1 Students who meet the eligibility criteria and are enrolled in VET Student Loans approved courses, are able to apply to the Commonwealth Government for a VET Student Loan to cover all or part of their course tuition fees, subject to the loan cap for each course.

4.2 VET Student Loans courses must be:

Not all providers are approved for all courses. The TAFE NSW VET Student Loans Approved Course list is published on the TAFE NSW website.

4.3 The Commonwealth Government sets a loan cap on the amount that can be borrowed for each VET Student Loans Approved course. If the loan cap determined by the Commonwealth Government is less than the course tuition fees, the difference between the cap and the allowable loan amount (the gap) must be self-paid by the student on or before the census day for the Unit of Study (UoS).

4.4 Students must meet the eligibility requirements and be assessed as academically suitable, prior to applying for a VET Student Loan.

4.4.1 To be eligible, students must:

  • be an Australian citizen, or
  • hold an eligible permanent humanitarian visa and usually reside in Australia, or
  • be a New Zealand citizen on a Special Category Visa (SCV subclass 444) and meet the long term residency requirements: first began living in Australia at least 10 years before applying for a loan, and at that time, were a child under 18 years of age and did not have a spouse or de-facto partner; and has been in Australia for at least eight of the 10 years immediately prior to applying and at least 18 months of the last two years.

4.4.2 To be academically suitable, students must:

  • provide a copy of their senior secondary certificate of education (that has been awarded by an Australian authority or agency) or an International Baccalaureate Diploma Programme (IB) Diploma
  • provide evidence of attainment of an Australian Qualification Framework qualification at certificate IV or above, this may be a transcript from a previous provider (or a transcript from the national USI register for qualifications attained from 2015) or evidence of an approved Australian Government assessed overseas qualification

4.4.3 Additional student eligibility requirements include:

  • have not exceeded their Commonwealth lifetime HELP limit (which includes FEE-HELP loans for higher education qualifications)
  • meet the Tax File Number (TFN) requirements to enable ongoing loan management through the Australian Tax Office (ATO)
  • have a Unique Student Identifier (USI)
  • have a Commonwealth Higher Education Support Number (CHESSN)
  • undertake the course primarily in Australia
  • be actively participating and progressing through their course of study (i.e. meet the progression and engagement requirement under the VET Student Loans Act 2016)
  • have applied to the Commonwealth Government for a loan by completing the electronic Commonwealth Assistance Form (eCAF)

Exclusions:

This policy does not apply to:

  • Holders of temporary visas, or
  • Other permanent visas, or
  • International students

5. Responsibilities

5.1 TAFE NSW employees involved in the VET Student Loans program

5.2 TAFE NSW Student Loans Unit who administers the VET Student Loans program requirements on behalf of TAFE NSW, under delegation of the Managing Director

5.3 Further information with regard to TAFE NSW staff roles and responsibilities can be found in the VET Student Loans Policy Guidelines.

TAFE NSW ensures fair treatment for all students by having in place:

  • Student entry procedures
  • Student review procedures
  • Student grievance procedures for academic matters
  • Student grievance procedures for non-academic matters
  • VET Student Loans Tuition Fee and Refund Policy
  • Tuition assurance provisions
  • Staff training for all relevant processes and procedures

6. Related Information

6.1 Legislative requirements met by this policy:

Other Commonwealth Government and State Legislative requirements such as those relating to the Privacy Act 1988 and Government Information (Public Access) Act 2009 (NSW) (GIPA Act) require TAFE NSW to have specific procedures in place in relation to the secure management of records and providing student access to personal information.

6.2 The following policy documents and guidelines should be referred to in relation to this document:

7. Policy contact

Manager – TAFE NSW Student Loans Unit
Phone: 02 9715 8032

8. Document Information and Review

The policy will be monitored and evaluated on an annual basis.

  • Revised: 28 October 2020
  • Review Due: 30 October 2021
  • Record No. DOC17/236643V3

Type: Policy
PD Number: DOC17/236691/V4
Status: TAFE POLICY

Print copy

1. Introduction

1.1 TAFE NSW is an approved VET Student Loans provider and must ensure policies and procedures are in place to administer compliance requirements of the Commonwealth Government VET Student Loans program.

2. Purpose

2.1 This policy defines how TAFE NSW will manage fees and refunds for VET Student Loan students, in accordance with the VET Student Loans Act 2016 and associated legislative instruments.

3. Scope

3.1 Applies to all eligible TAFE NSW students who are enrolled in a VET Student Loans approved course and to TAFE NSW employees who are engaged in the VET Student Loans program.

4. Policy

4.1 From 1 January 2017, students who meet the eligibility criteria and are enrolled in an eligible course can apply to the Commonwealth Government for a VET Student Loan to cover their course tuition fees (course loan caps apply). The TAFE NSW VET Student Loans Approved Course list is published on the TAFE NSW website. Loan caps are determined by the Commonwealth Government and are published in the VET Student Loans (Courses and Loans Caps) Determination (also known as the Commonwealth Government VET Student Loans Approved Courses List).

4.2 Loan eligibility criteria and academic suitability requirements are defined in the TAFE NSW VET Student Loans Policy.

4.3 Fee and loan conditions: Eligible students may apply for a VET Student Loan to cover all or part of their course tuition fees. Fees for commercial (fee-for-service) students are determined by TAFE NSW. Students will be charged the same course fees regardless of their payment method. The Commonwealth Government applies a 20% loan fee for commercial students who take a loan. Students in a NSW Government subsidised training place are charged according to the NSW Smart and Skilled published fees schedule. There is no loan fee for NSW subsidised students.

A VET Student Loan forms part of a student’s accumulated HELP debt. Once a student reaches the minimum income threshold, loan repayments become compulsory and are made through the Australian Taxation Office (ATO).

The student lifetime loan limit (renewable) and the repayment threshold are set by the Commonwealth Government and reviewed each year. These are published on the StudyAssist website.

4.4 Fees for VET Student Loan enrolments in TAFE NSW are charged evenly across the full course duration, spread over a minimum of three fee periods. Students who take a VET Student Loan incur the debt for the Unit of Study (UoS) if they are still enrolled on the day after the census day, for the relevant UoS. For students who have self-paid for that UoS, the census day is the day that those fees are non-refundable. A census day is set at no less than 20% into the duration of all UoS.

4.5 The Commonwealth Government sets a loan cap on the amount that can be borrowed for each VET Student Loans approved course. If the loan cap determined by the Commonwealth Government is less than the course tuition fees, the difference between the cap and the allowable loan amount (the gap) must be self-paid by the student on or before the census day for the UoS.

4.6 Students who elect to take a VET Student Loan must complete the online electronic Commonwealth Assistance Form (eCAF). Eligible students who have requested a loan and have been assessed as academically suitable, will be given access to the Commonwealth Government eCAF system. The student must complete an eCAF prior to the first census day for the course, or any subsequent UoS. A period of at least two business days must elapse between enrolment and applying for a loan.

4.7 Students enrolling in a VET Student Loan eligible course will be provided with a Fee Notice no less than 14 days before each census day of the course. The Fee Notice indicates the UoS details, loan amounts, gap payments, self-payments and any applicable loan fees, for each UoS. Students may elect to pay for some or all of their course tuition fees, up until the census day for each UoS. Fee Notices are emailed to the student’s personal email address.

4.8 Students who have been approved for a loan will be provided with a Commonwealth Assistance Notice (CAN) on the day after census day, confirming the loan and loan fee (if applicable) that will be reported to the Commonwealth Government. If the information on the CAN is incorrect, students should notify their college or campus immediately to request a correction. CANs are emailed to a student’s personal email address.

4.9 The Commonwealth Government requires students to confirm that they are genuine students (at set intervals) throughout the duration of their course. Students will be invited to indicate progression of their study via the Commonwealth Government eCAF system. Students who do not meet the progression and engagement requirements may have their loan cancelled by the Commonwealth Government and will be required to pay for their course tuition fees.

4.10 It is a condition of enrolment that students participate in their studies or provide timely advice to TAFE NSW if they wish to withdraw or defer their studies. TAFE NSW will, to the best of its ability, contact all students who are not progressing through their course to ascertain their intentions. If the student cannot be contacted, TAFE NSW may cancel the enrolment, with the cancellation taking full effect 28 days after the student has been advised of the cancellation. The loan for the course tuition fees may be refundable after census day if the student meets the conditions of 'Special Circumstances' or has not participated in the course. If the student has been withdrawn and wishes to resume their studies, they must contact the college to re-enrol into the course.

4.11 Students that have a loan or self-paid for a UoS, who withdraw on or before the census day, will not incur the loan amount and self-paid course tuition fees are refundable (for that UoS).

4.12 Students wishing to discontinue their studies should notify their college or campus immediately and complete the VET Student Loan Withdrawal Application form available on the VET Student Loans page of the TAFE NSW website.

4.13 Students who withdraw after the census day may be eligible for a refund or re-credit of their loan amount, if they can demonstrate 'Special Circumstances' such as serious illness. For more information, go to the VET Student Loans page of the TAFE NSW website or the StudyAssist website.

4.14 If a student’s application to have their loan re-credited is not successful, they may request a review of the decision. If a review request is also unsuccessful, they may lodge an appeal to the Administrative Appeals Tribunal (AAT). For more information, go to the VET Student Loans page of the TAFE NSW website or the StudyAssist website.

4.15 Students may also apply to the Commonwealth Government for their HELP balance to be re-credited in the event of unacceptable conduct by a provider. More information is available on the StudyAssist website.

4.16 If TAFE NSW ceases to deliver a course and a suitable replacement course is not available, TAFE NSW will re-credit the loan amount or refund any upfront payment made for any affected UoS that has not been completed. For more information, go to the VET Student Loans page of the TAFE NSW website.

5. Responsibilities

5.1 TAFE NSW employees involved in the VET Student Loans program.

5.2 TAFE NSW Student Loans Unit who administers the VET Student Loans program requirements on behalf of TAFE NSW, under delegation of the Managing Director.

5.3 Further information with regard to TAFE NSW staff roles and responsibilities can be found in the VET Student Loan Tuition Fee and Refund Guidelines (TAFE NSW employees).

6. Related Information

6.1 Legislative requirements met by this policy:

6.2 The following policy documents and guidelines should be referred to in relation to this document:

7. Policy contact

Manager – TAFE NSW Student Loans Unit
Phone: 02 9715 8032

8. Document Information and Review

The policy will be monitored and evaluated on an annual basis.

  • Revised: 28 October 2020
  • Review Due: 30 October 2021
  • Record No. DOC17/236691/V4
No Effective Approved by Amendment
V4 29 October 2020 Kevin Wakeford 3.1 – replaced ‘Qualification’ with ‘course’
4.1 – replaced ‘Qualification’ with ‘course’
4.3 – addition ‘renewable’
4.16 – removed ‘The Commonwealth Government has implemented interim VET Student Loan Tuition Assurance measures
* updated the links to websites, where required