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TAFE NSW offering locals the skills to work on medical frontline


TAFE NSW offering locals the skills to work on medical frontline

BILL OF HEALTH: TAFE NSW medical administration teacher Emma Gemmell says it’s an exciting time to be studying the course at TAFE NSW and entering the industry.

24 May 2022

Locals will be armed with the skills to gain employment on the health industry’s “frontline” as part of a unique new course offering at TAFE NSW.

For the first time, a Certificate III in Business Administration (Medical) is being made available to locals via a combination of face-to-face classes and virtual classroom throughout the Southern part of NSW, starting in July. The course requires full-time study and is completed in one semester.

It comes amid a global pandemic which has further highlighted the critical role healthcare administrators play on the frontline of patient management.

According to the Australian Government’s Job Outlook, employment in the health industry has increased by 22.6 per cent over the past five years, with further strong growth expected.

TAFE NSW medical administration teacher Emma Gemmell, who has previously worked as a medical practice manager and is currently a billing specialist at Wollongong Foot and Ankle Centre,, said the Certificate III in Business Administration (Medical) contained four units and qualified graduates to gain work in medical administration at GP clinics, medical centres, specialist rooms, aged care facilities and hospitals.

“It’s such a versatile job; you really are an important part of a patient’s healthcare team,” Mrs Gemmell said.

“Even though you’re not a doctor, you’re still a part of helping them back to health and to live a better life.”

Units in the course include maintaining patient records, medical terminology, and security and storage of drugs.

Mrs Gemmell said attention to detail, empathy and organisation skills were important qualities for a role as a medical administrator.

She said employment outcomes for TAFE NSW graduates were very strong and the pandemic had helped underscore the important role medical administrators play.

“When it came to things like telehealth during COVID, good administrators were crucial to ensuring it all ran smoothly and doctors could still do their job smoothly,” Mrs Gemmell said.

“It’s led to even greater demand for qualified medical administrators, and TAFE NSW gives graduates the job-ready skills they need to make an immediate impact on the workplace.”

To explore the range of courses available at TAFE NSW and via TAFE Digital, visit or phone 131 601 for more information.

Media contact: Dan Johns, TAFE NSW Communications Specialist, mobile 0477 722 428