The role of NSW Housing services is changing and TAFE NSW is helping
to prepare the Department of Family and Community Services (FACS)
TAFE NSW Western region is preparing to introduce a training program
designed specifically for FACS staff. The program is set to help those
impacted by domestic violence, mental health issues and substance abuse.
Jenny Rolfe, housing services western NSW manager, said the initial
training would be for 10 customer service officers and to 500
throughout the state.
"Clients are changing and our clients' needs are changing,"
Mrs. Rolfe said.
"Twenty years ago we focused on looking after the property, but
now we also support the people inside the property," she told
the Central Western Daily.
The training will be delivered over the next 18 months to three
years. Upon completion of the training, the staff will receive a
Certificate IV in Social Housing.